Bill Specialist

Vodafone Limited; Newbury; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Bonuses

Annual leave 28 days + bank holidays

Charity time off

Discounts & vouchers

Pension plan

Learning tools

Parental leave

Job summary

Vodafone Limited is seeking a Contract to Bill Specialist to protect and grow revenue for our Enterprise customers. You will ensure billing reflects customer activity, compare contracts with billed services, and uncover revenue leakage across Commercial, Operations and Assurance teams.

Join a role that blends analytical thinking with commercial awareness, focusing on precision, governance and continuous improvement to strengthen financial performance.

Qualifications

• Demonstrable analytical and investigative skills.
• Comfortable working with large datasets, reports, and multiple source systems.
• Excellent attention to detail and a disciplined approach to analysis.

Responsibilities

• Provide end-to-end assurance across the contact-to-bill lifecycle for our Enterprise customers, ensuring activity is accurately reflected in billing outcomes.
• Identify discrepancies between contracts, orders, provisioning, and billed services.
• Investigate and quantify revenue leakage, underbilling, missed charges, and other commercial risks.

Skills

Analytical skills

Investigative skills

Data analysis

Billing analysis

Revenue assurance

Contract analysis

Communication of findings

Cross-functional collaboration

Job description

As a Contract to Bill Specialist, you'll play a pivotal role in protecting and growing revenue across our Enterprise customer base. You'll help ensure that every customer interaction, service change, and contractual commitment is accurately reflected in billing outcomes. Working across Commercial, Operations, and Assurance teams, you'll uncover opportunities to prevent revenue leakage, support revenue recovery, and deliver valuable insights that strengthen business performance. This is an exciting opportunity to combine analytical thinking, commercial awareness, and investigative skills while helping us build a best-in-class Commercial Assurance function. You will:

• Provide end-to-end assurance across the contact-to-bill lifecycle for our Enterprise customers, ensuring customer activity is accurately reflected in billing outcomes.
• Compare customer contracts, orders, provisioning activity, and service changes against billed services to identify discrepancies, gaps, and mismatches.
• Investigate and quantify revenue leakage, underbilling, missed charges, and other areas of commercial risk.
• Measure and evidence revenue loss, distinguishing between preventable leakage and recoverable revenue opportunities.
• Support revenue recovery initiatives, including back-billing activity where appropriate, helping to maximise commercial performance.
• Ensure assurance coverage delivers clear visibility of P&L performance across Enterprise fixed services, with exposure to mobile services where relevant.
• Conduct targeted deep dives and account reviews for high-value and high‑risk customers to identify potential revenue assurance opportunities.
• Generate clear, evidence‑based insights and recommendations that support remediation activities and continuous improvement.
• Collaborate with Commercial, Operations, and Assurance teams to validate findings, address root causes, and progress recovery actions.
• Accurate, auditable records of analysis, findings, decisions, and outcomes to support governance and assurance standards., We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top‑notch parental leave policies.

Need to Know We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine‑tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.

#VodafoneThree #LI-Hybrid

• Demonstrable analytical and investigative skills, alongside a natural curiosity to understand how processes, systems, and customer journeys connect.
• Comfortable working with large datasets, reports, and multiple source systems to identify patterns, risks, and opportunities.
• Excellent attention to detail and a disciplined approach to analysis, enabling you to confidently quantify financial impact.
• You’ll be able to communicate complex findings clearly and effectively to a variety of stakeholders.
• Strong problem solver, exploring root causes, and turning insights into meaningful business improvements.
• You’ll thrive in a collaborative environment and enjoy working with colleagues across different teams and disciplines.
• Experience analysing customer journeys, billing outcomes, service activity, or operational processes.
• Previous experience in analytical roles such as assurance, revenue assurance, margin assurance, billing analysis, contract analysis, or similar disciplines, although transferable experience is equally valued.
• Experience identifying, evidencing, and supporting the recovery of revenue leakage opportunities.
• You’ll possess a strong understanding of Enterprise (B2B) fixed telecommunications services. Exposure to mobile services would be beneficial but is not essential.
• You’ll be motivated by delivering measurable outcomes and contributing to improvements that enhance customer experience, commercial performance, and operational effectiveness.
• Most importantly, you’ll bring a growth mindset, a willingness to learn, and a commitment to building an inclusive environment where diverse perspectives are welcomed and valued.
• Security Clearance: This position requires the ability & willingness to undergo and obtain a Secure Vetting (SC) clearance.

Hybrid We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started. Join us at the heart of our business in Corporate, one of the central support functions that underpin our business and keep us moving forward. We provide centralised support, expertise and guidance across our UK and Group operations, continuing to build on our success and trailblazing the way to our next stage of digital growth.