VodafoneThree - Client Sales Executive

Vodafone Limited; Stoke-on-Trent; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Bonuses

Pension plan

Hybrid work model

Employee discounts

Charity leave

Job summary

Vodafone Limited in the UK is recruiting a Client Sales Executive to manage an existing customer base and spot new revenue opportunities within Vodafone Business. You will handle inbound and outbound calls, build relationships, and drive cross-sell and upsell across Mobility, Connectivity, Cloud, Hosting, Security, UC, and IoT.

Working in a hybrid model, you will own account growth for about 120 accounts, collaborate with teams, and deliver strong customer outcomes while contributing to

Qualifications

• Strong interpersonal and communication skills.
• A passion for technology and digitisation.
• Demonstrated ability to work within a team to achieve objectives.
• Ability to understand customer needs and build long-lasting relationships.

Responsibilities

• Manage inbound and outbound calls to existing Vodafone Business customers.
• Account management of a base of around 120 accounts with cross-sell and upsell opportunities.
• Differentiate VodafoneThree solutions from competitors to drive revenue, margin and retention.
• Collaborate with cross-functional teams to deliver customer outcomes and improve NPS.

Skills

Interpersonal skills

Communication

Technology passion

Team collaboration

Customer needs understanding

P&L understanding (beneficial)

Job description

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

We are currently recruiting a Client Sales Executive (CSE) to play a crucial role in retaining and expanding VodafoneThree UK's market share. Typically, the CSE role has an account base of 120 accounts. The role is centred on account management of the Vodafone Business customer base alongside identifying new revenue opportunities within the base. As a CSE, you will manage inbound and outbound customer calls to build and retain customer business with Vodafone. You will be central in achieving a step change in delivering continued growth for Vodafone and will be working effectively and efficiently to manage business customer's queries alongside identifying opportunities to grow the customer base value through cross sell and upsell propositions, leveraging VodafoneThree's leading Business portfolio-including Mobility, Connectivity, Cloud, Hosting, Security, Unified Communications, and IoT. The ability to successfully demonstrate differentiation from competitors through solution selling, driving revenue, margin and retention within both mobile and converged is crucial when helping to deliver business outcomes that meet the customer goals and grow VodafoneThree's revenue. Daily you will be delivering commercially responsible decisions in every interaction ensuring the needs of the customer and Vodafone are met and driving NPS improvement through end to end customer experience.

• Strong interpersonal and communication skills and an appetite for continuous learning and development as a sales professional.
• A passion for technology and digitisation.
• Demonstrative record of working within a team, understanding how collaboration with others can accomplish objectives.
• Understanding that the quality and timeliness of the work you produce will reflect on the effectiveness of the team.
• Ability to understand customer needs and build long lasting relationships with customers and a passion for doing so.
• An understanding of P&L would be beneficial.

We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today.

We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started. Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations - from small, local businesses to multi-national corporations - unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).

What you'll do

We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.

#VodafoneThree #LI-Hybrid Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.