VodafoneThree - Commercial Specialist

VodafoneThree; Newbury; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

VodafoneThree is seeking a Commercial Specialist to support our Retail channel in a fast-changing telecoms environment. You’ll tackle complex challenges, turn data into insights, and drive practical commercial solutions with autonomy.

Collaborating with Finance, Legal, Operations and other teams, you’ll create dashboards and executive-ready presentations, helping leadership make timely, informed decisions while upholding our customer-focused approach.

Qualifications

• Experience solving complex commercial challenges and providing pragmatic, business-focused solutions.
• Strong commercial awareness and the ability to balance customer, operational, and business priorities.
• Proven ability to work independently and confidently in a fast-paced, evolving environment.
• Advanced analytical skills with experience working with large datasets and translating findings into meaningful insights.
• Experience using data to support decision-making and influence outcomes.
• Strong data visualization and storytelling skills, with the ability to create impactful dashboards, reports, and executive-level presentations.
• Excellent communication skills, with the confidence to present complex information clearly and effectively.
• Strong stakeholder management skills and the ability to build positive working relationships across diverse teams.
• A collaborative approach and enthusiasm for partnering with others to achieve shared goals.
• An understanding of SQL is desired but not essential
• Advanced knowledge of Microsoft Excel and PowerPoint
• A curious, solution-focused mindset with strong attention to detail
• A commitment to inclusivity, teamwork, and delivering great outcomes for customers and colleagues alike

Responsibilities

• Support the resolution of complex and non-standard commercial challenges that sit outside traditional processes and frameworks
• Use large and complex datasets to uncover insights, identify opportunities, and provide evidence-based recommendations
• Transform data into clear, actionable analysis that supports operational and strategic decision-making
• Collaborate with teams across Finance, Legal, Operations, and other business functions to deliver effective commercial outcomes
• Build trusted relationships with internal and external stakeholders, ensuring alignment and shared understanding of key issues
• Create high-quality presentations, briefing papers, dashboards, and reports for senior leaders and external partners
• Communicate complex commercial topics in a clear, concise, and engaging way, adapting your approach for different audiences
• Help ensure retail operations continue to run smoothly by supporting timely and effective decision-making on business-critical issues
• Contribute to a culture of continuous improvement, bringing curiosity, insight, and a customer-focused mindset to every challenge

Skills

Advanced analytics

Data visualization

Stakeholder management

Excel

PowerPoint

SQL knowledge

Independent work

Communication

Tools

SQL

Excel

PowerPoint

Job description

Location: London or Newbury or Stoke on Trent or Glasgow + Hybrid

Salary:

Excellent basic salary plus bonus and Vodafone benefits

Working hours:

Full time 37.5 hours per week – Monday to Friday

Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Be a part of VodafoneThree Consumer Operations, where delivering exceptional customer experiences is at the heart of everything we do. From supporting our customers across multiple sales and care channels to driving operational excellence and digital transformation, we work to enhance every interaction. This is where innovation meets service, and where your impact can make a real difference.

What You’ll Do

As a Commercial Specialist, you’ll play a vital role in helping our Retail channel stay resilient, customer-focused, and ready to adapt in a fast-changing telecommunications environment. When complex challenges arise that don’t fit established processes, you’ll help provide the clarity, insight, and commercial thinking needed to move the business forward. Working with a high level of autonomy, you’ll collaborate with a wide range of stakeholders, use data to uncover meaningful insights, and turn complexity into practical solutions that support both customers and commercial success.

You will:

• Support the resolution of complex and non-standard commercial challenges that sit outside traditional processes and frameworks
• Use large and complex datasets to uncover insights, identify opportunities, and provide evidence-based recommendations
• Transform data into clear, actionable analysis that supports operational and strategic decision-making
• Collaborate with teams across Finance, Legal, Operations, and other business functions to deliver effective commercial outcomes
• Build trusted relationships with internal and external stakeholders, ensuring alignment and shared understanding of key issues
• Create high-quality presentations, briefing papers, dashboards, and reports for senior leaders and external partners
• Communicate complex commercial topics in a clear, concise, and engaging way, adapting your approach for different audiences
• Help ensure retail operations continue to run smoothly by supporting timely and effective decision-making on business-critical issues
• Contribute to a culture of continuous improvement, bringing curiosity, insight, and a customer-focused mindset to every challenge

Who You Are

• Experience solving complex commercial challenges and providing pragmatic, business-focused solutions
• Strong commercial awareness and the ability to balance customer, operational, and business priorities
• Proven ability to work independently and confidently in a fast-paced, evolving environment
• Advanced analytical skills with experience working with large datasets and translating findings into meaningful insights
• Experience using data to support decision-making and influence outcomes
• Strong data visualisation and storytelling skills, with the ability to create impactful dashboards, reports, and executive-level presentations
• Excellent communication skills, with the confidence to present complex information clearly and effectively
• Strong stakeholder management skills and the ability to build positive working relationships across diverse teams
• A collaborative approach and enthusiasm for partnering with others to achieve shared goals
• An understanding of SQL is desired but not essential
• Advanced knowledge of Microsoft Excel and PowerPoint
• A curious, solution-focused mindset with strong attention to detail
• A commitment to inclusivity, teamwork, and delivering great outcomes for customers and colleagues alike

Worried that you don’t meet all the desired criteria exactly?

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What We Offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

VodafoneThree