Bilingual Senior Customer Advisor

Aegeurope; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Bilingual Senior Advisor to enhance customer experiences across multiple channels. In this dynamic role, you'll resolve inquiries, sell tickets, and ensure quality in customer interactions. You will also contribute to team development and support a diverse and inclusive workplace. This is a fantastic opportunity for someone with a customer-centric mindset and strong communication skills, looking to make a meaningful impact in a collaborative environment.

Qualifications

• Strong communication skills and a customer-centric mindset.
• Ability to work collaboratively with other teams.

Responsibilities

• Resolve customer enquiries and sell tickets through various channels.
• Train and develop other advisors while ensuring quality interactions.

Skills

Bilingual Communication

Customer Service

Problem Solving

Team Collaboration

Job description

AXS Birmingham is hiring a Bilingual Senior Advisor

Advisors currently work 5 days out of 7, from Monday to Sunday, 8:30 to 17:30. You will work 1 in 3 weekends.

In this role, you will:

1. Resolve customer enquiries and sell tickets for AXS and its clients.
2. Provide a professional customer experience through all contact channels, including telephone, email, social media, and live chat.
3. Ensure the overall quality of customer interactions in the contact centre by:
   • Focusing on channel quality management.
   • Training and developing other advisors.
   • Handling escalated customer enquiries.
4. Provide general day-to-day support to the contact centre team.

This role requires good communication skills, a customer-centric mindset, and the ability to work collaboratively with other teams.

Click the job description below to find out more details.

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all, and our recruitment process is fair, open, and based on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships. If you require reasonable adjustments during the recruitment process, please let us know.

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