Bilingual China Key Accounts Concierge - Remote

BioIVT; Greater London; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

BioIVT is seeking an experienced Concierge Customer Specialist to support customers and key accounts in China. The role requires bilingual fluency in Mandarin Chinese and English and can be based in London or Brussels, with remote work possible subject to training at an office.

You will manage end-to-end customer experience across Customer Support, Quoting, and Order Processing, align with internal teams, ensure compliance, and build strong relationships with regional distributors in China.

Qualifications

• Bilingual fluency in Mandarin Chinese and English is required to interface with China key accounts.
• Experience in customer support or sales operations for high-value accounts is expected.
• Flexibility to work hours aligned to China Standard Time (CST) and coordinating with global teams.

Responsibilities

• Serve as the dedicated liaison for assigned key accounts and distributors in China, providing proactive, tailored communication.
• Manage customer functions including support inquiries, quoting, and order processing with accuracy and compliance.
• Anticipate customer needs, monitor account activity, and advise on product or service solutions.
• Prepare and deliver quotes for assigned accounts, ensuring pricing policy alignment.
• Process orders from start to finish, verify details, and maintain documentation in CRM.
• Resolve complex issues by analyzing root causes and coordinating cross‑functional teams.

Skills

Mandarin-English

Key account management

Customer support

Quoting & ordering

CRM proficiency

Communication skills

Time management

Cross‑functional collaboration

Problem solving

Emotional intelligence

Education

Bachelor's degree in life sciences

Tools

CRM systems

Dashboards & reporting

Job description

BioIVT is seeking an experienced Concierge Customer Specialist to support customers and key accounts in China. The role requires bilingual fluency in Mandarin Chinese and English and can be based in London or Brussels, with remote work possible subject to training at an office.

You will manage end-to-end customer experience across Customer Support, Quoting, and Order Processing, align with internal teams, ensure compliance, and build strong relationships with regional distributors in China.