Bicycle mechcanic/workshop manager

Nevermind the bike shops; Manchester; On-site; GBP 22,000 - 32,000; Full time

Job summary

Join a vibrant and growing bike shop in the heart of Manchester as an Assistant Shop Manager! This role offers the chance to work in a dynamic environment where your passion for cycling and customer service can shine. You will oversee workshop operations, manage a talented team, and ensure that every customer leaves satisfied. With a commitment to high-quality service and community engagement, this position is perfect for someone who thrives in a fast-paced setting and loves to share their enthusiasm for cycling. If you're ready to make a difference in the cycling community, this opportunity is for you!

Qualifications

• Must have Cytech 2 & 3 qualifications and 2+ years of mechanic experience.
• Strong communication and leadership skills are essential.

Responsibilities

• Manage daily repair workload and ensure high quality of work.
• Train and develop team members to meet company expectations.
• Provide excellent customer service and maintain workshop standards.

Skills

Cytech 2 & 3/equivalent qualifications

2 years+ experience as a mechanic

Great communication skills

Customer service skills

Leadership skills

Ability to lift bikes 25kg+

Organizational skills

Education

Cytech 2 & 3/equivalent qualifications

Tools

POS systems

Job description

Never Mind the Bike Shops! – A unique name for a unique bike business – Welcoming and diverse, our organic growth now sees us finally open shop number 2 in the heart of the big city! Our small but effective, close-knit team are backed by 10 years of happy customers, from online P&A sales, mobile bike repairs, communitarian cycle advocacy and our Orro and Cube dealership just inside the M60. We think Manchester is ready for us and we are certainly ready for our new shop just next to Oxford Road. Are you ready to join our fast-paced and growing concern?

Assistant Shop Manager Job Description

Our reputation is for high-quality servicing of bikes, fair pricing and probably a bit more vibey than most shops, located a few metres from the Deaf Institute and Sugden gym you will work across both sites and across the business – getting a 360-degree view of what we are up to, where we are heading and how we will get there. But it all starts with being able to perform servicing at the highest level across all bikes, from £50 bangers to £13k bike porn– we want good customers to leave happy and supported, so they tell their friends.

We are evangelists for our bikes, our services, our mission and our customers cycling needs.

Responsibilities & Duties

1. To understand and meet weekly labour targets.
2. Oversee trial days within the workshop and be included in the interview process.
3. Managing daily repair workload and delegating to a team of mechanics/bike builders ensuring high quality of work.
4. Constant review on tooling needs and condition of existing tools.
5. Training and development of Mechanic and Bike Builders to company expectations.
6. Motivate and engage team and customers on daily basis.
7. Workshop calendar management and monitoring lead times to ensure growth of customer base and workshop efficiency.
8. Diagnosing/identifying problems for accurate service and repair.
9. Provide guidance on labour pricing structure to all colleagues and customers in store.
10. Ability to form quotes for repair within a customer’s budgetary constraints whilst empathising with their aspirations.
11. The ability to carry out all types of servicing at the most professional level.
12. Keep the workshop stocked with service items, cables, cleaning products and PPE.
13. A high level of product knowledge, knowing supplier brands.
14. Keep presentation of workshop to our high standards.
15. Knowledge and experience of POS systems will help.
16. Work in a safe and efficient manner and adhere to all company policies and procedures relating to Health and Safety.
17. Dealing with boxed bikes on a daily basis, unpacking, storing and adequately dealing with cardboard waste and recycling.
18. Make all customers feel SUPER welcome and solve issues in a professional, friendly and personable manner.

Skills/Experience Required

1. Cytech 2 & 3/equivalent qualifications.
2. Brand specific training.
3. 2 years+ experience of working as a mechanic within a professional high-paced environment.
4. Previous significant workshop experience.
5. Great communication skills/organisation.
6. Customer service/phone manner.
7. Leadership skills.
8. The ability to lift and deal with bikes 25kg+.

Our Values

Passion: We love cycling, we love underground culture and music and on a Sunny Day – WE LOVE Greater Manchester! – Lets share our passion and energy with the world, but mainly those people who want their bikes fixing in Manchester. BE fun and BE positive and most of all, BElieve!

Teamwork: Leave your ego at the door - we work TOGETHER and everyone learns every day.

Integrity: We build relationships with customers but this doesn’t mean the customer is always right – we respect our customers and we expect them to respect us.

Communitarian: We are Stockport/Manchester owned and proud tax payers. We are involved in education and outreach improving access to bikes for all the people of Manchester.

Expertise: We are trying to de-jargonise cycling. Educating customers helps them and ultimately helps the business.