Bereavement Support Administrator And Chapel Attendant

Connect2Swindon; Swindon; On-site; GBP 23,000 - 31,000; Part time

Job summary

Connect2Swindon in Swindon invites applications for a compassionate Bereavement Support Administrator and Chapel Attendant. You will provide administrative support, coordinate services and appointments, and ensure records are accurate while helping maintain the chapel with professionalism and care.

The role requires empathy, discretion, and excellent organisational and communication skills. You will greet visitors, liaise with funeral directors and staff, and contribute to delivering a

Qualifications

• Experience in administrative or customer service roles.
• Ability to manage multiple priorities and work accurately under pressure.
• Strong written and verbal communication skills.
• Sensitivity and discretion when dealing with bereaved families.

Responsibilities

• Act as first point of contact for bereaved families, funeral directors and stakeholders.
• Provide sensitive support via telephone, email and in person.
• Process bookings, appointments and documentation accurately.
• Maintain confidential records in compliance with data protection.
• Prepare correspondence and reports for service delivery.
• Coordinate with internal and external teams to ensure smooth service delivery.

Skills

Administrative

Empathy

Communication

Customer service

Discretion

Data protection awareness

Teamwork

Multitasking

Tools

Microsoft Office

Database systems

Job description

Bereavement Support Administrator and Chapel Attendant

Location: Swindon

Salary: £13.90ph

Hours: 37.5

Contract: Temporary

About the Role

We are seeking a compassionate, organised, and professional Bereavement Support Administrator and Chapel Attendant to join our dedicated team.

This is a rewarding role supporting bereaved families during one of the most difficult times in their lives. You will provide administrative support, coordinate services and appointments, maintain accurate records, and assist with the day‑to‑day operation of the chapel, ensuring all visitors receive a respectful and caring experience.

The successful candidate will demonstrate empathy, discretion, and excellent organisational skills, while maintaining the highest standards of professionalism and customer service.

Key Responsibilities

Bereavement Support Administration

• Act as a first point of contact for bereaved families, funeral directors, and other stakeholders.
• Provide sensitive and professional support via telephone, email, and face‑to‑face interactions.
• Process bookings, appointments, and documentation accurately and efficiently.
• Maintain confidential records in accordance with data protection requirements.
• Prepare correspondence, reports, and service documentation.
• Liaise with internal departments and external agencies to ensure the smooth delivery of services.

About You

• Has excellent administrative and organisational skills.
• Demonstrates empathy, patience, and emotional resilience.
• Possesses strong communication and customer service abilities.
• Can work professionally and sensitively with people from diverse backgrounds and faiths.
• Has experience working in an administrative, customer-facing, or support role.
• Is confident using Microsoft Office applications and database systems.
• Can work effectively both independently and as part of a team.
• Maintains confidentiality and professionalism at all times.

Essential Requirements

• Experience in an administrative or customer service environment.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and work accurately under pressure.
• A commitment to providing excellent customer care during sensitive circumstances.

Desirable Requirements

• Experience working within bereavement services, funeral services, healthcare, local government, or a similar sector.
• Knowledge of relevant legislation, policies, and procedures.
• Experience coordinating events or services.