Bereavement & Accident Claims Champion (Hybrid)

People's Partnership; Crawley; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Generous pension contributions up to 4

Real living wage

Income protection

Healthcare

Parental and adoption leave

Learning & development

Travel season ticket loans

Volunteering days

Onsite gym

Social clubs and events

Job summary

People’s Partnership, a not-for-profit employer, is dedicated to fairness and simplicity, making the future-saving experience straightforward for our members. We offer a flexible, hybrid working approach that helps everyone come to work and be their best.

In this role you’ll own the end-to-end escalation journey to the Governance Panel and Trustees, prepare papers to required standards, and support Claims Assessors with complex bereavement and accident claims to deliver robust, well-evidenced

Qualifications

• Strong technical knowledge of bereavement and accident claims.
• Experience in preparing escalation/decision documents for senior and/or Trustee audiences.
• Skilled in evidence evaluation and risk judgement.

Responsibilities

• Provide advice to Claims Assessors to aid progression and completion of complex bereavement and accident claims, and assess if further escalation is required, through the Observation, Governance Panel and Trustee Referral processes.
• Prepare, coordinate and quality check all Governance Panel and Trustee papers to required standards.
• Strengthen triage processes to ensure cases submitted to Governance Panel are complete, logical and well evidenced.
• Track and feed back trends from Governance Panel, Trustee, Complaints, IDRP and Ombudsman decisions.
• Hold fortnightly reviews with the Head of Claims and Customer Solutions Director to review progress of all live cases that have been through Governance Panel or Trustee escalation processes.

Skills

Bereavement & accident claims

Evidence evaluation

Risk judgement

Coaching & feedback

Written communication

Job description

People’s Partnership, a not-for-profit employer, is dedicated to fairness and simplicity, making the future-saving experience straightforward for our members. We offer a flexible, hybrid working approach that helps everyone come to work and be their best.

In this role you’ll own the end-to-end escalation journey to the Governance Panel and Trustees, prepare papers to required standards, and support Claims Assessors with complex bereavement and accident claims to deliver robust, well-evidenced