Benefits Service Manager

LONDON BOROUGH OF BROMLEY; London Borough of Bromley; Hybride; GBP 60 000 - 80 000; Plein temps

Résumé du poste

London Borough of Bromley is seeking a Benefits Service Manager to oversee welfare benefits support across multiple boroughs. You will lead a team delivering robust, accountable services and develop the client guidance with an emphasis on quality and inclusion.

The role requires significant welfare benefits experience, strategic thinking, and the ability to work across teams to improve service delivery. Enhanced DBS checks will be required.

Qualifications

• Significant experience working within welfare benefits.
• Experience in strategic service development and improvement.
• Ability to lead and manage a team delivering robust support.
• Knowledge of the Advice Quality Standard is desirable.

Connaissances

Welfare benefits

Strategic thinking

Team management

Stakeholder engagement

Description du poste

Location: Working across our boroughs, with base location to be agreed

The Benefits Service within SEL Mind is a well-established offer of support to clients who need to access welfare benefits they are entitled to receive.

The service currently provides casework support for people who need to challenge benefits decisions across the four boroughs of Bromley, Lewisham and Greenwich and Southwark. There is also a cross-area team of volunteers who assist with form filling and all aspects of the assessment process. You will take responsibility for the quality of support the team deliver to ensure it is robust and accountable. We hope to be able to extend our offer of support in the future so it will be important you have an interest in developing the service.

We are looking for a Benefits Service Manager with significant experience of working within welfare benefits. You will have a good understanding of the needs of people with mental health problems and the links with welfare issues. Ideally you will have knowledge of the Advice Quality Standard and will support us to attain this quality mark.

Applicants should have previous experience of thinking strategically to develop a service and of managing a team to deliver the support. An ability to work independently but collaboratively, to be proactive and show initiative is essential for this role.

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Likely interview date:
Wednesday 11th November

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation , and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.