Benefits Service Manager

London Borough of Bromley Council; City Of London; Hybrid; GBP 37,000 - 46,000; Full time

Job summary

London Borough of Bromley Council is seeking a Benefits Service Manager to lead welfare benefits services across multiple boroughs. The role includes strategic development, quality assurance of casework support, and line management of staff. A DBS check is required, and the team aims to extend its support in the future.

The position is hybrid with three office days and a base location to be agreed. Salary is £41,448 per year, and the role involves 37.5 hours per week.

Qualifications

• Significant experience in welfare benefits.
• Strategic thinking to develop and improve the service.
• Ability to manage a team delivering support to clients.

Responsibilities

• Ensure high-quality, robust, and accountable welfare support.
• Think strategically to develop and extend the service offer.
• Lead and manage the Benefits Service team with proactive collaboration.

Skills

Welfare benefits

Strategic planning

Team leadership

Independent working

Initiative

DBS clearance

Job description

Benefits Service Manager

Location: Working across our boroughs, with base location to be agreed

Salary: £41,448 per year

Work Pattern: Hybrid (3 Office Days)

The Vacancy

Hours Per Week: 37.5

The Benefits Service within SEL Mind is a well-established offer of support to clients who need to access welfare benefits they are entitled to receive.

The service currently provides casework support for people who need to challenge benefits decisions across the four boroughs of Bromley, Lewisham and Greenwich and Southwark. There is also a cross-area team of volunteers who assist with form filling and all aspects of the assessment process. You will take responsibility for the quality of support the team deliver to ensure it is robust and accountable. We hope to be able to extend our offer of support in the future so it will be important you have an interest in developing the service.

We are looking for a Benefits Service Manager with significant experience of working within welfare benefits. You will have a good understanding of the needs of people with mental health problems and the links with welfare issues. Ideal you will have knowledge of the Advice Quality Standard and will support us to attain this quality mark.

Applicants should have previous experience of thinking strategically to develop a service and of managing a team to deliver the support. An ability to work independently but collaboratively, to be proactive and show initiative is essential for this role.

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Sunday 1st November (11:59pm)

Likely interview date: Wednesday 11th November

We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation , and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that's part of who you are.

Read more about staff benefits and why staff love working here .