Senior Pensions Projects Administrator

WTW; Greater London; Hybrid; GBP 42,000 - 60,000; Full time

Benefits offered by this job

25 days annual leave

Private healthcare

Life insurance

Group income protection

Hybrid working options

Employee assistance programme

Volunteer day

Share scheme

Dental and optical cover

Cycle-to-work programme

Job summary

WTW is seeking a Senior Projects Pensions Administrator for its Outsourcing line, based in Redhill or Leeds with hybrid working. You will support senior colleagues in producing pension increases, benefit statements, and monthly reports, while testing automated calculation solutions.

You will manage projects, oversee junior staff, and contribute to automation and data-cleaning efforts across diverse pension schemes, delivering high-quality results.

Qualifications

• Experience in occupational pension administration, especially DB pensions.
• Ability to manage high volumes with accuracy and meeting targets.
• Strong interpersonal and communication skills with colleagues and clients.
• Experience coaching and mentoring junior colleagues.

Responsibilities

• Collaborate with Team Leader to meet delivery promises and performance standards.
• Support seniors with pension increases, statements, reports and automated testing.
• Monitor work of junior staff, giving feedback to achieve Right First-Time targets.
• Handle complex pension calculations, data entry and queries across schemes.
• Scope costs, monitor budgets and ensure timeliness of project milestones.
• Develop test packs, automation components and assist large mailing projects.
• Assist in data quality, issue analysis and data cleaning requirements.
• Be a key contact for assigned projects and nurture client relationships.
• Escalate technical issues and drive service improvements and automation.

Skills

Pensions administration

Project management

Coaching

Stakeholder liaison

Attention to detail

Tools

Microsoft Excel

Microsoft Word

Job description

This job is with WTW, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Description

Join us as a

Senior Projects Pensions Administrator within our Outsourcing line of business based out of our Redhill or Leeds office working hybrid.

In this role, you will provide support to existing senior associates with the production of pension increases, benefit statements, administration reports, monthly reporting and testing of automated calculation solutions. You would be running and managing large projects successfully, maintaining existing reporting requirements and ensuring that full system automation is achieved. This gives you the opportunity to work, within one organisation, on clients that offer exposure to every aspect of pensions administration, utilising bulk processing routines, automated calculations or your manual calculation skills, and the potential for involvement with a huge variety of different projects, often at the forefront of the industry.

The Role

• Collaborates with the Team Leader to ensure all delivery promises, and performance standards are achieved including monitoring of individual and team performance and escalating issues and cases to the Team Leader when required.
• Provide support to existing senior associates with the production of pension increases, benefit statements, administration reports, monthly reporting and testing of automated calculation solutions
• Checks and monitors work completed by junior colleagues, providing feedback and guidance to colleagues as required to support Right First-Time targets and output targets across the team.
• Works on a range of Pension Administration related tasks including undertaking complex pensions calculations, pensions data entry and answering queries using manual system processes across a range of different member pension schemes.
• Monitors own projects and those of junior colleagues to ensure agreed target dates are achieved and work is of a high standard. This includes scoping costs for projects and monitoring spend against the budget.
• Develops homepages, precedent documents and produces test packs for automation, test and signs off calculations for DB and DC members and assists and prepares large mailing projects to members.
• Assists in due diligence exercises, analysing data quality, identifying data issues, and proposing solutions as well as monitoring and managing data cleaning requirements.
• Acts as key contact for an agreed list of projects and maintains and develops client relationships in respect of these.
• Acts as a point of escalation for the team for technical issues, non-standard cases, and complaints.
• Continuously seeks to identify areas where the service to clients/members could be improved and takes forward process improvements as required. This includes working with the Team Leader to improve operational efficiency and reduce costs e.g. automation, full use of standard products.
• Coaches, supports, and mentors junior colleagues providing feedback and supporting the wider development and knowledge of the team.

Qualifications

• Previous experience working in an occupational pension administration team (DB pensions experience is essential) carrying out administration processes, including but not limited to Retirements, Transfers and Deaths.
• Experience of working and managing small projects is desirable.
• Ability to carry out and manage high volumes of work while maintaining a high level of accuracy.
• High level attention to detail and skilled in following and applying procedural documentation and checking the work of other colleagues.
• Experience of coaching and supporting less experienced colleagues.
• Excellent interpersonal skills to include good written and verbal communication and use of Microsoft Excel and Word.
• Excellent organisational and time management skills and being able to manage own workload, wider teamwork load and multiple client / member queries or projects at the same time, whilst maintaining a high-quality service.

What we offer

• 25 days of annual leave plus an extra WTW day to relax and recharge.
• Private healthcare
• Life insurance
• Group income protection
• Regular health assessments
• Defined contribution pension scheme, featuring matched contributions up to 10% from the company.
• Hybrid working options
• Access to an employee assistance programme
• Fully paid volunteer day to make a difference in your community.
• Electric vehicle car scheme
• Share scheme
• Cycle-to-work programme
• Dental and optical cover
• Critical illness protection
• Much more

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants.

(OGB 2)