Bench General Manager

Five Guys; Liverpool; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

30% bonus scheme

Secret Shopper bonus up to £2,000

Long service Love2Shop voucher

33 days paid holiday

Free burgers, fries & shakes

Private medical via Vitality

Life assurance

Pension scheme

Job summary

Five Guys in Liverpool seeks an experienced General Manager to lead day-to-day operations, drive profitability and deliver outstanding guest service. You will coach and develop the team, own the P&L, and focus on sales growth while controlling costs.

You will maintain top-tier food safety standards and foster a positive, energetic work environment. The role rewards performance with a strong bonus structure, recognition programs, and extensive employee perks designed to support career growth

Qualifications

• Minimum 2+ years of General Management experience in a high-volume hospitality or QSR environment.
• Proven track record of driving customer satisfaction and delivering excellent guest experiences.
• Full ownership of P&L, driving sales while controlling labour and COGS.

Responsibilities

• Lead, inspire and coach store teams to deliver profitability and outstanding service.
• Own day-to-day store operations and ensure smooth long-term planning and execution.
• Drive sales growth, manage budgets, and maintain rigorous health, safety and hygiene standards.
• Handle HR issues, reward performance, and develop a strong talent pipeline.

Skills

General Management

P&L ownership

Customer experience

Leadership

Budgeting

People development

Job description

In every store, there is a talented Five Guys General Manager who manages, controls and is accountable for the store's day-to-day operations and results. This includes: leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our General Managers are our brand ambassadors; they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They bring our values to life for their team and our customers.,

• Our people - Being accountable and responsible for your entire store and people within, leading from the front and being hands-on, working on the line and in the dining area
• Creating an awesome working environment where people are happy to come to work and have fun while role modelling our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity
• Developing and managing the team, while supporting the delivery of perfect burgers and fries - jumping in and working on the line shoulder to shoulder with our Crew and Managers
• Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs
• Your store will need to run smoothly on the day-to-day operations and think about long-term planning. Spotting potential and developing your team to ensure there is a strong talent pipeline
• Responsible for managing any HR issues while also being able to reward and recognise when needed
• Demonstrate close attention to detail, Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office
• Five Guys isn't just a job - it can be a career!
• If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us
  Experience: You have a minimum of 2+ years of General Management experience in a high-volume hospitality or QSR environment. You are a seasoned operator who knows how to run a business.
• Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews.
• Financial Expertise: You have full P&L ownership. You are an expert at driving top-line sales, managing complex budgets, and controlling costs (Labour/COGS) to maximise GP without compromising on quality.
• Strategic Leadership: You don't just manage a team; you build a culture. You have a history of developing managers, planning succession, and creating a strong talent pipeline.
• Operational Excellence: You set the standard. You have total command of Food Safety, Health & Safety compliance, and maintaining 5-star hygiene ratings across the business.
  An achievable 30% bonus scheme - paid quarterly
• An additional Secret Shopper bonus worth up to £2,000
• High Performer Awards and Bonus's
• Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
• 33 Days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Private medical via Vitality
• Life assurance
• All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay

OTHER AWESOME PERKS

• Days out and social events
• Invite to the annual General Manager conference
• Team competitions - Fry Cup and Olympics
• Five Guys Perks - employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave
• Pension scheme