Bench General Manager

Five Guys; Portsmouth; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Bonus scheme

Secret Shopper bonus

High performer awards

Long service vouchers

33 days holiday

Free meals on shift

Private medical

Life assurance

Stream app access

Wellbeing support

Job summary

Five Guys in Portsmouth is seeking an experienced General Manager to lead daily store operations, drive profitability, and coach the team to deliver outstanding guest experiences. You will own the P&L, manage costs, and develop a strong talent pipeline while maintaining the brand’s standards.

You will lead by example on the shop floor, work hands-on when needed, and foster a culture of accountability, service excellence and continuous improvement.

Qualifications

• Minimum of 2+ years of General Management experience in a high-volume hospitality or QSR environment.
• Proven track record of driving sales, managing costs and achieving targets.
• Strong leadership, coaching and customer-service focus.

Responsibilities

• Lead store operations and drive profitability while maintaining high service standards.
• Coach, develop and manage team members to deliver consistent results.
• Ensure food safety, hygiene, and regulatory compliance across the store.
• Deliver an exceptional guest experience and exceed customer expectations.

Skills

General Management

Customer Experience

Leadership

Budgeting

People Development

Job description

In every store, there is a talented Five Guys General Manager who manages, controls and is accountable for the store's day-to-day operations and results. This includes: leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service.

Our General Managers are our brand ambassadors; they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They bring our values to life for their team and our customers., Our people - Being accountable and responsible for your entire store and people within, leading from the front and being hands-on, working on the line and in the dining area

Creating an awesome working environment where people are happy to come to work and have fun while role modelling our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity

Developing and managing the team, while supporting the delivery of perfect burgers and fries - jumping in and working on the line shoulder to shoulder with our Crew and Managers

Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs

Your store will need to run smoothly on the day-to-day operations and think about long-term planning. Spotting potential and developing your team to ensure there is a strong talent pipeline

Responsible for managing any HR issues while also being able to reward and recognise when needed

Experience: You have a minimum of 2+ years of General Management experience in a high-volume hospitality or QSR environment. You are a seasoned operator who knows how to run a business.

Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews.

Financial Expertise: You have full P&L ownership. You are an expert at driving top-line sales, managing complex budgets, and controlling costs (Labour/COGS) to maximise GP without compromising on quality.

Strategic Leadership: You don't just manage a team; you build a culture. You have a history of developing managers, planning succession, and creating a strong talent pipeline.

Operational Excellence: You set the standard. You have total command of Food Safety, Health & Safety compliance, and maintaining 5-star hygiene ratings across the business.

INCREDIBLE CAREERS WITH FIVE GUYS

Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office

Five Guys isn't just a job - it can be a career!

If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us

• An achievable 30% bonus scheme - paid quarterly
• An additional Secret Shopper bonus worth up to £2,000
• High Performer Awards and Bonus's
• Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
• 33 Days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Private medical via Vitality
• Life assurance
• All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay

OTHER AWESOME PERKS

• Days out and social events
• Invite to the annual General Manager conference
• Team competitions - Fry Cup and Olympics
• Five Guys Perks - employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave
• Pension scheme