Bench General Manager

Yorkshire; Leeds; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Bonus scheme

Private medical

Pension

Wellbeing app Stream

Life assurance

33 days holiday

Free burgers on shift

Five Guys Perks – employee discount

Job summary

Five Guys UK is seeking a Bench General Manager to oversee a store, lead and coach the team, and drive profitability with a strong focus on customer service. You will be hands-on on the shop floor and own the store’s day-to-day operations and strategic planning.

This role requires proactive people leadership, a track record of improving sales, and a commitment to maintaining Five Guys’ high standards of service and quality. Career progression opportunities are available within the network.

Qualifications

• Proven experience leading restaurant teams and coaching staff.
• Demonstrated ability to manage profit & loss and drive store sales.
• Strong customer service focus with a track record of delivering results.

Responsibilities

• Develop and manage the store team to deliver perfect burgers and fries.
• Lead from the front, working on the line when needed and ensuring smooth operations.
• Own the P&L and drive sales while controlling costs.
• Oversee day-to-day operations and long-term planning for store performance.
• Identify talent, develop your team, and maintain a strong talent pipeline.
• Embed Five Guys culture by role modelling values and recognising achievements.
• Create a positive, fun working environment with high standards.

Skills

People leadership

P&L ownership

Sales driving

Customer service

Job description

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

In some of our stores, there is a talented Bench General Manager who is waiting for their own store. While waiting for your own store you will be based at one of our existing stores supporting the current General Manager and potentially other stores within the district. You will be accountable for the stores day to day operations and results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service.

Our Bench General Managers are our brand ambassadors, they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They will bring our values to life for their team and our customers.

REWARDS

• An achievable 20% bonus scheme - paid quarterly
• An additional Secret Shopper bonus worth up to £2,000
• High Performer Awards and Bonus's
• Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
• 33 Days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Private medical via Vitality
• Life assurance
• All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay

OTHER AWESOME PERKS

• Days out and social events
• Invite to the annual General Manager conference
• Team competitions - Fry Cup and Olympics
• Five Guys Perks - employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Apprenticeships to gain recognised qualifications, skills and progression opportunities
• Enhanced Maternity & Paternity Leave
• Pension scheme

AS A BENCH GENERAL MANAGER YOU'LL BE

• Accountable and responsible for your entire store and the people within
• Developing and managing the store team, while supporting the delivery of perfect burgers and fries
• You will be expected to lead from the front, you will be hands-on at times which means jumping in and working on the line shoulder to shoulder with our Crew and Managers
• Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs
• Your store will need to run smoothly on the day-to-day operations and think about long term planning
• Spotting potential and developing your team to ensure there is a strong talent pipeline
• Drive the Five Guys culture by always role modelling our values
• Creating an awesome working environment where people are happy to come to work and have fun
• Responsible for reward and recognition
• Demonstrate close attention to detail

AS A BENCH GENERAL MANAGER YOU'LL BE ENTHUSIASTIC ABOUT

• Perfect Burgers and Fries
• Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity
• People - Experienced hands-on leadership skills
• Customer service
• Having your people's development at heart

INCREDIBLE CAREERS WITH FIVE GUYS

• Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office
• Five Guys isn't just a job - it can be a career!
• If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us