Bench Engineer/Field Service Engineer

EQUALS ONE LIMITED; Huntingdon; On-site; GBP 26,000 - 32,000; Full time

Job summary

Equals One Limited is seeking an on-site workshop Engineer to repair, service and maintain wheelchairs. The role involves field-based elements and collaboration with healthcare professionals to support wheelchair-related services.

40 hours per week, Monday to Friday, with on-call duties and adherence to company procedures. Training will be provided to cover wheelchair engineering aspects and safety protocols.

Qualifications

• Organised and methodical work style.
• Able to fault find and diagnose issues in engineering contexts.
• Clear, neat handwriting and documentation.

Responsibilities

• Repair, service and maintain wheelchairs as directed by management.
• Process all repair/servicing paperwork accurately daily.
• Label and manage warranty and scrap returns correctly.
• Follow infection control policies at all times.
• Perform service and refurb work per prescriptions; training provided.
• Assist in clinical appointments for repairs and servicing with healthcare staff.
• Carry out administrative duties as needed.
• Ensure parts are issued from Stores via the Stores process.
• Adhere to all operational procedures and housekeeping rules.
• Be available for on‑call rota; standby hours paid.
• Maintain professional appearance and workmanship at all times.

Skills

Organised

Fault finding

Neat writing

Education

GCSE level / NVQ1 equivalent

Job description

Hours: 40 hours per week Monday to Friday

Location: Huntington Cambridge PE29 7DH

Purpose Of Job

Provide a workshop-based engineering role repairing, servicing and maintaining wheelchairs to include field based work.

Main Duties and Responsibilities

• Conduct repairs servicing and maintenance as directed by the Operations Manager/ Warehouse Manager/ Line Manager.
• Process all associated paperwork concerning repairs and servicing accurately on a daily basis.
• Ensure all warranty and scrap returns are labelled correctly and collated at the end of each day.
• Ensure infection control policy is followed at all times.
• Undertake Engineering work in terms of service and repairs, and refurbishment in accordance to prescription builds Training will be provided
• Assist in clinical appointments with healthcare professionals, for any repairs and servicing requirements.
• Undertake Admin duties as required.
• Ensure all parts used are allocated from Stores through Stores process.
• Strict adherence to operational procedures.
• Adhere to the House Keeping procedure.
• Maintain a professional approach in all aspects of the role at all times including appearance, paperwork, power tools, work bench station and company vehicle.
• Our objective is to do the job right, on time, every time.
• Stocktake to assist with annual and interim stocktakes as required.
• Communicate effective with all Customers at all times and to inform all Customers of relevant additional services
• To be fully accountable for all aspects of your role and maintain good communication throughout.
• Perform duties according to all Company policies, procedures and instructions.
• Be on the on-call engineer rota additional standby/and hourly payment received for this.

Undertake the job in line with the Company appraisal competencies as follows:

• Achieves business results and adds value to the company
• Focuses on internal/external customers
• Builds and maintains effective teamwork with colleagues

This job description shall not limit your role, you will also be expected to carry out any other duties that your Manager feels are within your capabilities and skill set. The above information may not cover everything involved in the position but gives indicates the size and scope of the role and may be subject to change as the role develops.

Key Performance Indicators

Person Required:

Skills

• Organised and can work to a plan.
• Must be able to fault find.
• Neat and tidy writing.

Knowledge

• Background and experience in mechanical or electrical engineering

Qualifications

• Full Driving Licence required.
• Ideally qualified to GCSE level / NVQ level 1 or equivalent.
• Satisfactory enhanced DBS disclosure will be required for this role.

Other

• Training will be provided on wheelchair engineering.