Beauty Retail Lead: Sales & Experience Champion

Charlotte Tilbury Beauty Inc.; Grays; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Charlotte Tilbury Beauty in Lakeside is seeking an Assistant Business Manager to drive sales and lead a dynamic retail team on counter. You will support the Business Manager and mentor Retail Artists while delivering exceptional customer experiences.

The role requires leadership, strategic planning and a genuine passion for beauty, with a focus on achieving targets and maintaining brand standards in a fast-paced environment.

Qualifications

• Retail management experience.
• Passion for the beauty industry.
• Commercial acumen.
• People management experience.
• Strategic planning experience.

Responsibilities

• Drive financial results in store to meet and exceed targets and KPIs.
• Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them.
• Demonstrate entrepreneurial spirit, being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company’s performance.
• Lead by example to promote exceptional customer service and creating a customer experience.
• Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry.
• Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities.
• Implement individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching.
• Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary.
• Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success.
• Maintain impeccable visual merchandising, counter cleanliness and hygiene standards.
• Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves.

Skills

Retail management

Leadership

Customer service

Job description

Charlotte Tilbury Beauty in Lakeside is seeking an Assistant Business Manager to drive sales and lead a dynamic retail team on counter. You will support the Business Manager and mentor Retail Artists while delivering exceptional customer experiences.

The role requires leadership, strategic planning and a genuine passion for beauty, with a focus on achieving targets and maintaining brand standards in a fast-paced environment.