Beauty Advisor (Client Experience & Operations) - Birmingham Future Opportunities

Sephora USA, Inc; Birmingham; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

SEPHORA University

Role/location allowances

Competitive pay with reviews

Performance-based commission

Employee discount

Birthday day off

Perks and wellbeing platform

Generous holiday allowance

Job summary

SEPHORA UK is seeking a Beauty Advisor in Birmingham to deliver exceptional customer experiences through personalised advice and product recommendations. You will help customers discover routines, apply techniques, and explore makeup, skincare and fragrance across a dynamic, fast-paced store.

You’ll join a values-driven, inclusive team offering training, career development and benefits, with the flexibility to work evenings, weekends and holidays as required.

Qualifications

• Experience in retail, customer service or store operations (cash & stock).
• Strong passion for makeup, skincare and fragrance - product knowledge and application technique experience would be highly beneficial.
• Warm interpersonal skills and the ability to build meaningful client connections.
• Excellent organisational skills and high attention to detail.
• Ability to lift/carry boxes, stand for extended periods and perform physical tasks.
• A proven track record of delivering exceptional service and personalised recommendations.
• A target-driven mindset with a desire to exceed expectations.
• Ability to multitask, prioritise and thrive in a dynamic, fast-paced environment.
• Flexibility to work evenings, weekends and holidays as required.

Responsibilities

• Educate customers on application techniques, routines and product benefits to build confidence and enhance their experience.
• Stay up to date with beauty trends, new launches and Sephora’s full product assortment, including exclusive brands.
• Provide expert, accurate product guidance rooted in strong technical knowledge across makeup, skincare and fragrance.
• Drive sales by proactively connecting with customers, upselling and promoting Sephora services and the loyalty programme.
• Process transactions accurately and maintain a tidy, well-organised cash area at all times.
• Receive, check and organise deliveries, supporting stock counts and maintaining accurate inventory.
• Replenish stock promptly, ensuring product displays are visually appealing and removing expired or damaged items.
• Support visual merchandising updates and promotional displays that inspire customers.
• Collaborate with fellow Beauty Advisors, sharing best practices and participating in team training and meetings.
• Assist with new store opening activities such as unboxing, organising and preparing stock (where applicable).

Skills

Retail experience

Customer service

Product knowledge

Interpersonal skills

Organizational skills

Physical stamina

Job description

Beauty Advisor (Client Experience & Operations) - Birmingham Future Opportunities

At SEPHORA UK, beauty isn’t just what we sell - it’s who we are. It’s the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity. From our beginnings in France in 1969 to becoming part of the LVMH family, we’ve always pushed boundaries through creativity, innovation, and inclusivity.

Today, with nearly 500 iconic brands and our own SEPHORA Collection, we’re redefining the future of prestige beauty as we continue our bold expansion across the UK. If you’re ready to bring passion, energy, and a love for immersive retail experiences to one of the world’s most dynamic beauty markets, this is your moment to shape what comes next.

The Opportunity

As a Beauty Advisor, you’ll be at the heart of the SEPHORA customer experience. You’ll bring your passion for beauty to our customer by offering personalised advice, exceptional service, and a warm, welcoming environment for everyone who walks through our doors.

Whether you’re helping someone discover their new signature scent, guiding them through a skincare routine, or supporting the smooth running of daily store operations, you’ll play a key role in delivering the world‑class experience SEPHORA is known for.

If you thrive in a fast‑paced retail environment, love connecting with people, enjoy staying ahead of the latest beauty trends and want to contribute toa values driven and inclusive environment, you’ll feel right at home.

What you’ll be doing…

• Educate customers on application techniques, routines and product benefits to build confidence and enhance their experience.
• Stay up to date with beauty trends, new launches and Sephora’s full product assortment, including exclusive brands.
• Provide expert, accurate product guidance rooted in strong technical knowledge across makeup, skincare and fragrance.
• Drive sales by proactively connecting with customers, upselling and promoting Sephora services and the loyalty programme.
• Process transactions accurately and maintain a tidy, well‑organised cash area at all times.
• Receive, check and organise deliveries, supporting stock counts and maintaining accurate inventory.
• Replenish stock promptly, ensuring product displays are visually appealing and removing expired or damaged items.
• Support visual merchandising updates and promotional displays that inspire customers.
• Collaborate with fellow Beauty Advisors, sharing best practices and participating in team training and meetings.
• Assist with new store opening activities such as unboxing, organising and preparing stock (where applicable).

What you’ll bring…

You’ll be a confident, passionate and customer‑obsessed individual who loves all things beauty. You will also bring:

• Experience in retail, customer service or store operations (cash & stock).
• Strong passion for makeup, skincare and fragrance - product knowledge and application technique experience would be highly beneficial.
• Warm interpersonal skills and the ability to build meaningful client connections.
• Excellent organisational skills and high attention to detail.
• Ability to lift/carry boxes, stand for extended periods and perform physical tasks.
• A proven track record of delivering exceptional service and personalised recommendations.
• A target‑driven mindset with a desire to exceed expectations.
• Ability to multitask, prioritise and thrive in a dynamic, fast‑paced environment.
• Flexibility to work evenings, weekends and holidays as required.

Beautiful Benefits at SEPHORA UK

When you join SEPHORA, you’re joining a team that we truly value - and our benefits reflect that. Here’s what you can look forward to:

• SEPHORA University - receive industry‑leading product, customer care and development training to help you grow your skills and your career.
• Allowances tailored to your role and location - including shoes, lunch and more.
• Competitive pay that grows with you - including annual salary reviews based on your performance and our company results.
• Performance‑based commission tied to collective store success.
• A generous employee discount across the world’s best beauty brands.
• A paid day off on your birthday - because you deserve to celebrate!
• Access to a perks and wellbeing platform offering discounts, wellness support, and more.
• Generous holiday allowance, plus the option to buy extra days.
• And more!

Start a beautiful career with us. Together, we belong to something beautiful.

SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.