Beauty Counter Manager — Team Leader & Growth Driver

Charlotte Tilbury; Dundee; On-site; GBP 28,000 - 36,000; Full time

Job summary

Charlotte Tilbury is seeking a dynamic Business Manager for a high-traffic counter at House of Fraser in Dundee. You will lead a talented team, set and deliver sales KPIs, manage rostering and payroll budgeting, and recruit top talent to maintain a premium customer experience.

You will drive brand standards, customer engagement, and store operations while collaborating with regional partners to optimise stock and performance. A proactive, entrepreneurial mindset is essential.

Qualifications

• Proven track record in leading retail teams and driving sales KPI targets.
• Experience in recruiting and talent development.
• Strong emotional intelligence and stakeholder management.

Responsibilities

• Lead and develop the store counter team to achieve sales and customer experience targets.
• Oversee rota planning, payroll budgeting and forecasting.
• Drive sales through team motivation and KPI achievement.
• Recruit exceptional talent and manage end-to-end recruitment with the Recruitment Advisor.
• Ensure brand standards, visual merchandising and store policies are followed.
• Collaborate with Area Manager and host store partners to optimise stock and operations.

Skills

People management

Leadership

KPI targets

Staff recruitment

HR processes

Event planning

Job description

Charlotte Tilbury is seeking a dynamic Business Manager for a high-traffic counter at House of Fraser in Dundee. You will lead a talented team, set and deliver sales KPIs, manage rostering and payroll budgeting, and recruit top talent to maintain a premium customer experience.

You will drive brand standards, customer engagement, and store operations while collaborating with regional partners to optimise stock and performance. A proactive, entrepreneurial mindset is essential.