Beauty Counter Manager — Skincare, Makeup & Events

The Estée Lauder Companies; Wilmslow; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Commission scheme

Product discount

Training & development

Job summary

Clinique is seeking a Counter Manager to lead a counter team in Wilmslow. You will create and execute an agile business plan to recruit and retain customers through targeting, events, and exceptional customer care.

You will drive performance by coaching your team and delivering a standout in-store experience, aligning with Clinique's skincare, makeup and fragrance portfolio. The role focuses on creating a memorable customer journey, leading with energy, passion for beauty, and a customer-centric

Qualifications

• Proven retail management or assistant management experience, preferably in beauty or fast-paced retail.
• Experience in team management with leadership, communication, motivation and performance evaluation.
• Experience setting sales and customer service targets, sales analysis and staff scheduling.
• Experience creating and executing in-store events.
• A passion and energy to provide inspirational, authentic and personalised customer service.
• An approachable and friendly personality.

Responsibilities

• Lead and manage the counter team to deliver exceptional customer service.
• Create and execute an agile business plan to recruit and retain customers.
• Drive impactful in-store events and promotions.
• Provide exceptional customer relationship management and coaching.
• Lead a high-performing team to achieve targets and standards.

Skills

Retail management

Team leadership

Sales analysis

Event planning

Job description

Clinique is seeking a Counter Manager to lead a counter team in Wilmslow. You will create and execute an agile business plan to recruit and retain customers through targeting, events, and exceptional customer care.

You will drive performance by coaching your team and delivering a standout in-store experience, aligning with Clinique's skincare, makeup and fragrance portfolio. The role focuses on creating a memorable customer journey, leading with energy, passion for beauty, and a customer-centric