Beauty Consultant- London

GUERLAIN; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join Guerlain as a Beauty Consultant in London, where you'll embody the brand's values and provide exceptional customer service. You'll be responsible for developing sales, creating unique customer experiences, and contributing to team spirit in a luxury retail environment. With a focus on personal development and recognition, this role offers a competitive salary and excellent benefits.

Benefits

Competitive Salary

Excellent Benefits

Recognition Incentives

Brand Discounts

Qualifications

• Innate sense of customer service and excellent interpersonal skills.
• Results-oriented with a passion for sales and challenges.

Responsibilities

• Provide a unique customer experience and build trust.
• Ensure achievement of individual and team sales objectives.
• Contribute to store operations and maintain retail standards.

Skills

Customer Service

Interpersonal Skills

Sales

Active Listening

Advising Skills

Education

Experience in Luxury Service Environment

Tools

Business Management Applications

Job description

Guerlain Beauty Consultant

London Stores - Full Time & Part Time Roles

Main Responsibilities

As an ambassador for our Maison, you embody and transmit Guerlain's values to your customers. Under the responsibility of the Account Manager and their Assistant Managers, you will ensure the development of your sales while guaranteeing the excellence of our customer service.

Job Responsibilities

Customer Service:

• Provide your customers with a unique experience by creating a sincere bond: a warm welcome, building trust, mutual discovery, embodying the "Guerlain promise".
• Develop a unique customer experience and irreproachable service: active listening to needs, personalized services and proposals (make-up, skincare, perfume consultation), storytelling.
• Build a regular clientele and develop local and international clients using available tools: preparing for future needs, clienteling, calling, animations.
• Participate in your store's customer satisfaction initiatives and propose action plans.

Sales Development:

• Apply the Guerlain selling method.
• Ensure achievement and follow-up of individual and team objectives.

Team and Store Responsibility:

• embody Guerlain's values.
• Foster team spirit and participate in briefings.
• Contribute proactively to the store's operation, respecting retail standards and procedures (checkout, merchandising, stock management).
• Maintain proper grooming standards (uniform, makeup, hair, manicure).

Join a World of Exploration

For 190 years, Guerlain has been exploring, innovating, and sublimating in Perfume, Skincare, and Make-up. Our teams are driven by creativity, audacity, and a culture of "why not". We are explorers by nature, committed to preserving and transmitting our heritage, embracing diversity, and balancing luxury with sustainable development.

Remuneration & Benefits

We value diversity and offer opportunities to learn new skills through our training programs, alongside a competitive salary, excellent benefits, recognition incentives, and brand discounts.

Profile

Hard Skills:

• Innate sense of customer service, excellent interpersonal skills, and a passion for sales and challenges.
• Results-oriented.
• Experience in luxury service environment.
• Active listening and advising skills.
• Knowledge of business management applications.

Soft Skills:

• Dynamic and empathetic.
• Exemplary in attitude, presentation, and professionalism.
• Team spirit.
• Respect for confidentiality.