Beauty Concierge

Peaceful Pines Senior Living - Fort Pierre; Royal Tunbridge Wells; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

25% Colleague Discount

28 days annual leave (33 incl. pro‑r年a

Birthday day

WeCare - 24/7 GP & mental health

Pension scheme

Job summary

Fenwick is seeking a Beauty Concierge to act as a brand-agnostic expert across the entire Beauty floor, guiding fragrance, skincare, makeup and body care with impartial, personalised advice.

You will identify customer needs, connect them with the right products, brands, services and specialists, ensuring interactions build meaningful relationships and drive sales.

Qualifications

• Passion for Beauty with broad knowledge across brands and categories.
• Experience in premium retail, hospitality or customer-focused environments.
• Ability to engage customers and quickly identify needs.
• Commercial confidence and strong sales performance focus.
• Comfort working under clear sales, conversion and productivity targets.

Responsibilities

• Be a highly visible, brand-agnostic expert on the Beauty floor.
• Recommend suitable products, brands, services to customers and build relationships.

Skills

Beauty product knowledge

Customer engagement

Premium retail experience

Sales and conversion focus

Brand-agnostic approach

Cross-brand collaboration

Excellent communication

Proactive and energetic

Job description

At Fenwick, Beauty is about more than individual brands. It is about helping every customer discover the products, expertise and experiences that are right for them.

AsBeauty Concierge, you will be a highly visible, brand-agnostic expert working across the entire Beauty floor. From fragrance and skincare to make-up, body care and emerging beauty categories, you will confidently navigate our complete offer to provide customers with impartial, personalised advice.

Unlike a role dedicated to an individual brand or counter, your focus will be thewhole Fenwick Beauty customer. You will identify their needs, connect them with the right products, brands, services and specialists, and ensure every interaction has the opportunity to develop into a meaningful and commercially successful customer relationship.

This is a shop-floor-based role with clear accountability for sales, productivity, conversion and customer experience.

About the Candidate

• A genuine passion for Beauty with broad knowledge across multiple brands and categories.
• Experience within Beauty, premium retail, hospitality or another highly customer-focused environment.
• A natural ability to engage customers and quickly understand what they are looking for.
• Commercial confidence and an understanding that exceptional service and strong sales performance go hand in hand.
• Comfortable working to clear sales, conversion and productivity expectations.
• Curious about new products, brands, ingredients and Beauty trends.
• Confident moving between fragrance, skincare, make-up and other Beauty categories rather than specialising solely in one area.
• Strong communication skills with the ability to build rapport with a broad range of customers.
• Collaborative and comfortable working alongside multiple brand partners without preference towards any individual brand.
• Energetic, proactive and comfortable spending most of the working day visible and engaged on the shop floor.

When you join Fenwick, you'll receive;

• 25% Colleague Discount (across most areas)
• 28 days annual leave increasing by 1 day each year to a maximum of 33 days (pro rata for part time colleagues)
• Birthday day - 1 additional day off in the month of your birthday
• WeCare - 24/7 GP, mental health support service, get fit schemes and more
• Pension scheme

About Fenwick

Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us.

Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres.

In 2023 we launched our ‘Quiet No More’ campaign, enhancing our presence on the UK high street as well as our eCommerce website going from strength to strength. Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!