Beauty Concierge

Fenwick Limited; Royal Tunbridge Wells; On-site; GBP 19,000 - 25,000; Full time

Benefits offered by this job

25% Colleague Discount across most of,

28 days annual leave increasing to 33

Birthday day off

WeCare - 24/7 GP and mental health

Pension scheme

Job summary

Fenwick Limited on the UK high street seeks an AsBeauty Concierge to act as a brand-agnostic expert across the entire Beauty floor, guiding customers through fragrance, skincare, make-up and emerging categories with impartial, personalised advice.

You will identify needs, connect customers with the right products and services, and nurture relationships to boost sales and satisfaction while maintaining high shop-floor presence.

Qualifications

• A genuine passion for Beauty with broad knowledge across multiple brands and categories.
• Experience within Beauty, premium retail, hospitality or another highly customer-focused environment.
• Natural ability to engage customers and quickly understand what they are looking for.
• Commercial confidence and understanding that exceptional service and strong sales performance go hand in hand.
• Comfortable working to clear sales, conversion and productivity expectations.
• Curious about new products, brands, ingredients and Beauty trends.
• Confident moving between fragrance, skincare, make-up and other Beauty categories rather than specialising in one area.
• Strong communication skills with the ability to build rapport with a broad range of customers.
• Collaborative and comfortable working alongside multiple brand partners without preference towards any single brand.
• Energetic, proactive and comfortable spending most of the working day visible and engaged on the shop floor.

Responsibilities

• Provide impartial, personalised advice to customers across the Beauty floor.
• Identify customer needs and connect them with the right products, brands, services and specialists.
• Develop meaningful and commercially successful customer relationships from interactions.
• Role focuses on sales, productivity, conversion and customer experience on the shop floor.

Skills

Beauty knowledge

Customer service

Communication skills

Sales mindset

Job description

At Fenwick, Beauty is about more than individual brands. It is about helping every customer discover the products, expertise and experiences that are right for them.

AsBeauty Concierge, you will be a highly visible, brand-agnostic expert working across the entire Beauty floor. From fragrance and skincare to make-up, body care and emerging beauty categories, you will confidently navigate our complete offer to provide customers with impartial, personalised advice.

Unlike a role dedicated to an individual brand or counter, your focus will be thewhole Fenwick Beauty customer. You will identify their needs, connect them with the right products, brands, services and specialists, and ensure every interaction has the opportunity to develop into a meaningful and commercially successful customer relationship.

This is a shop-floor-based role with clear accountability for sales, productivity, conversion and customer experience.

About the Candidate

• A genuine passion for Beauty with broad knowledge across multiple brands and categories.
• Experience within Beauty, premium retail, hospitality or another highly customer-focused environment.
• A natural ability to engage customers and quickly understand what they are looking for.
• Commercial confidence and an understanding that exceptional service and strong sales performance go hand in hand.
• Comfortable working to clear sales, conversion and productivity expectations.
• Curious about new products, brands, ingredients and Beauty trends.
• Confident moving between fragrance, skincare, make-up and other Beauty categories rather than specialising solely in one area.
• Strong communication skills with the ability to build rapport with a broad range of customers.
• Collaborative and comfortable working alongside multiple brand partners without preference towards any individual brand.
• Energetic, proactive and comfortable spending most of the working day visible and engaged on the shop floor.

When you join Fenwick, you'll receive;

• 25% Colleague Discount (across most areas)
• 28 days annual leave increasing by 1 day each year to a maximum of 33 days (pro rata for part time colleagues)
• Birthday day - 1 additional day off in the month of your birthday
• WeCare - 24/7 GP, mental health support service, get fit schemes and more
• Pension scheme

About Fenwick

Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us.

Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres.

In 2023 we launched our ‘Quiet No More’ campaign, enhancing our presence on the UK high street as well as our eCommerce website going from strength to strength. Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!