Beauty Concierge

HARRODS; Redditch; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Harrods discount

Birthday off

22 days holiday

Double time on Bank Holidays

Pension scheme

Job summary

Harrods is seeking a Beauty Concierge for the H beauty team at our Lakeside store. You will deliver premium customer service, share expert product knowledge, and act as an ambassador for the Harrods brand.

You will engage with local influencers, support event calendars, and work with store management to drive sales while building a local client network across Thurrock and surrounding areas. Competitive salary and extra benefits await.

Qualifications

• Passion for beauty and product knowledge.
• Ability to build relationships with customers and influencers.
• Strong organisational skills and attention to detail.

Responsibilities

• Provide first-class personal customer service and demonstrate product knowledge.
• Liaise with local influencers and create partnerships aligned with the Harrods brand.
• Lead and support local events and calendar planning with store stakeholders.
• Develop and nurture a local client network to drive store sales.

Skills

Influencer liaison

Clienteling

Event coordination

Social media promotion

Job description

We're currently looking for a Beauty Concierge to join our welcoming and close-knit H beauty team.

H beauty is no normal beauty hall, with interactive playtables to try on the latest products, a Harrods gift shop, and a big pink bear for your Instagram pictures; we are focussed on the experience our customers have when they walk through our doors.

About The Role

You'll be responsible for providing a first-class, personal customer service, demonstrating exceptional product knowledge, and building quality customer relationships to achieve business goals whilst being an ambassador for the values and H beauty brand.

As part of your role you will reach out to and liaise with local influencers who are aligned to our brand to create working partnerships. You will support and lead our local events and work with local stakeholders to have a full and successful event calendar. You will also work closely with the store management team to generate and implement innovative ideas to drive sales for the Lakeside store. Clienteling is a key part of this role, as you will support the store team to build a local client network in the Thurrock and surrounding areas.

In return, you'll enjoy a package that includes a salary of £29,089 per annum, 22 days' holiday, your birthday off, double time on Bank Holidays, up to 33% Harrods discount (including our restaurants), plus joining our pension scheme.

About You

You are a true Beauty fanatic, you take pride in knowing about new launches, the best products for an individual's needs and have a keen interest to learn more about Make-up, Skincare and Fragrance.

You’ll Also:

• Be a self-starter is a must, you will be organised and have the ability to engage and teach your colleagues about the new must have products.
• Present yourself to the highest standards. Ensure behaviour and personal grooming is in line with the company's dress for your day code.
• Leverage social media to showcase our exceptional beauty offering.
• Lead events with confidence and creativity.
• Have great organisational skills to keep the shop floor running smoothly.
• Have the ability to remain calm, and measured even when under pressure.
• Be resilient, and adaptative to your audience and environment believing that anything is possible.
• Be a problem solver, asking questions and listening effectively.
• Be collaborative in your nature, and thrive as part of a team, building relationships with colleagues and customers alike.

About Us

Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic stores one of the world's most inspiring shopping experiences.

Our Promise To You

Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on @togetherharrods on Instagram