Beauty Concierge

Harrods; Glasgow; On-site; GBP 26,180 - 31,997; Full time

Benefits offered by this job

22 days holiday

Birthday off

Bank holidays paid double

Up to 33% discount at Harrods

Banking pension scheme

Career development opportunities

Job summary

Harrods is looking for a dedicated team member in Glasgow to provide first-class customer service and exceptional product knowledge while promoting the H beauty brand. You will build and maintain relationships with customers and local influencers, and support events to enhance brand presence.

You should be a beauty enthusiast with a knack for organization and training, as well as thriving in team environments. This permanent role offers competitive salary and benefits including holidays and discounts.

Qualifications

• True beauty fanatic with up-to-date knowledge of product launches.
• Excellent organizational skills to maintain shop floor operations.
• Ability to engage and train colleagues on new products.

Responsibilities

• Provide first-class personal customer service.
• Build and maintain strong customer relationships.
• Support and lead local events to drive sales.

Skills

Customer service skills

Product knowledge (makeup, skincare, fragrance)

Organizational skills

Resilience and adaptability

Collaboration skills

Job description

About The Role

You will be responsible for providing first‑class, personal customer service, demonstrating exceptional product knowledge, and building quality customer relationships to achieve business goals while being an ambassador for the H beauty brand.

• Provide first‑class personal customer service and excellent product knowledge.
• Build and maintain strong customer relationships to support sales.
• Liaise with local influencers to create working partnerships aligned to the brand.
• Support and lead local events, collaborating with stakeholders to deliver a successful event calendar.
• Work closely with store management to generate and implement innovative ideas to drive sales.
• Clientel, building a local client network for the Glasgow store and surrounding areas.

About You

We celebrate diversity and welcome applicants from all backgrounds.

• You are a true beauty fanatic with up‑to‑date knowledge of launches, makeup, skincare and fragrance.
• You are a self‑starter, organised and able to engage and train colleagues on new products.
• You present yourself to the highest standards and maintain grooming in line with the company dress code.
• You possess excellent organisational skills that keep the shop floor running smoothly.
• You remain calm and measured under pressure.
• You are resilient, adaptable to the audience and environment, believing that anything is possible.
• You are a problem solver, asking questions and listening effectively.
• You are collaborative, thriving as part of a team and building relationships with colleagues and customers alike.

Benefits

Salary: £29,089 per annum.

22 days’ holiday, birthday off, double time on bank holidays, and up to 33% Harrods discount (including restaurants).

Banking pension scheme and opportunities for career development.

Additional Information

Time type: Permanent.

Department: H‑Beauty Glasgow.

Manager: Kevin Dale.