BD & Marketing Operations Manager

JR United Kingdom; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading global law firm is seeking a BD & Marketing Operations Manager in London. This pivotal role involves managing a centralized marketing support team and enhancing operational workflows across global campaigns, ensuring effective collaboration with stakeholders. The ideal candidate should possess strong marketing knowledge and leadership capabilities to drive process improvements.

Qualifications

• Strong understanding of marketing workflows and campaign development.
• Experience in managing teams through transformation.
• Exposure to global environments in professional services.

Responsibilities

• Lead and manage the centralised marketing support team.
• Oversee marketing systems ensuring integration and data consistency.
• Develop a marketing operations playbook to standardize processes.

Skills

Stakeholder management

Communication

Organisational skills

Analytical mindset

Job description

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BD & Marketing Operations Manager, London

Client: Ambition

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

16

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

Global BD and Marketing Operations Manager

I’m excited to bring to market this pivotal role within a high-performing Marketing and Business Development function within a leading global law firm. In this role, you’ll be responsible for leading and optimising marketing operations, managing a centralised marketing and business development support function, and driving process improvements across global campaigns and initiatives.

You’ll work closely with senior stakeholders and cross-functional teams to ensure seamless delivery of marketing and BD support, while also mentoring a team of executives and embedding best practices across systems, workflows, and service delivery.

Key Responsibilities:

• Lead and manage a centralised marketing support team, ensuring efficient workflow distribution, service quality, and continuous improvement.
• Oversee marketing systems and tools (e.g., CRM, email marketing, automation platforms), ensuring integration and data consistency.
• Develop and maintain a marketing operations playbook to standardise processes and improve team efficiency.
• Collaborate with global MBD teams to support campaign development, project tracking, and performance reporting.
• Set and monitor KPIs, manage service level agreements, and champion the use of technology to streamline operations.

What’s needed:

• Strong understanding of marketing workflows, campaign development processes, and project tracking tools.
• Experience managing or supporting teams through structural change or transformation.
• Previous exposure to global or multi-region environments across professional services.
• Excellent stakeholder management, communication, and organisational skills.
• A proactive, analytical mindset with a focus on continuous improvement.