Bartender

Fistral-Beach-Hotel-1; Newquay; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Tronc / Service charge

Complimentary gym & spa membership

Staff discounts on spa

Food & beverage discounts

Bed & breakfast discounts

Wellbeing programs

Love to Shop vouchers

Annual events

Job summary

Boringdon Hall is seeking a guest-focused team member for our luxury hotel, with a strong commitment to hospitality in a demanding environment. You will deliver service to the highest standards and ensure guests enjoy warm hospitality and meticulous attention to detail.

Key attributes include a calm, can-do attitude and excellent guest service skills. The role offers a starting hourly rate of £12.75, rising after probation, plus staff discounts on spa, food, beverage, and accommodation, and

Qualifications

• Experience in hospitality/service industry.
• Ability to deliver guest service to high standards.
• Comfort with fast-paced environment.
• Willingness to follow hotel policies and procedures.

Responsibilities

• Deliver guest service to the highest standard for internal and external guests.
• Ensure the company ethos is at the forefront of all work.
• Complete tasks to the highest standard as assigned by your line manager.
• Maintain a warm welcome and care during guests' stay; provide unforgettable hospitality.

Skills

High presentation standards

Calm, can-do attitude

Excellent guest service skills

Attention to detail

Team player / autonomous

Job description

We are a four star adults only hotel overlooking Fistral Beach, home to award winning Fistral Spa as well as two rosette Dune Restaurant.

Employee Benefits

• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
• Tokens & recognition scheme
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
• Friends & Family rates across the group
• Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2 , 5 - 15 Years - 1 additional holiday day per year.
• Cycle 2 work Scheme
• Annual Christmas Event

This rolehas a starting rate of £12.75 per hour... On successful completion of probation period you will receive an increase to £13.25 per hour and £50 in hotel vouchers.

Key Attributes

• High presentations standards
• Has a calm, can do attitude
• Excellent guest service skills
• Attention to detail and the ability to forward think
• Strong team playerwith the ability to work autonomously

Role & Responsibilities:

• To deliver guest service to the highest standard for internal and external guests within the Hotel at any time.
• To ensure the company ethos is at the forefront of all work undertaken.
• To be responsible for the section of service you are given and as a task, completing the work to the highest standard expected.
• To ensure all our guests receive a warm welcome and are treated to the up most hospitality and care during their stay with us – we aim to provide an unforgettable experience
• To follow all hotel policies as outlined in your training manual:
• Serve food and drinks, quickly and efficiently, meeting our standards as set out for 5 star standard.
• Keep up to date with current promotions and new products through training and briefings.
• Make guests aware of promotions on our food and drink range through training and self-study.
• To assist in any function or events set ups in accordance with procedures.
• To carry out work for any function or event as instructed by your line manager.
• To maintain exemplary billing systems and obtain all payments from guests in accordance with company policy, and the accurate accounting and processing of all reception sales.
• To observe and comply with cleaning rotas, health and safety, food and hygiene regulations.
• Ensure high standards of financial and reporting diligence in accordance with company policy.
• To present the company and yourself in a professional manner at all times whilst linked to Boringdon Hall
• To maintain the highest hygiene standards in your personal presentation and manner whilst linked to Boringdon Hall.
• To ensure key legislation is complied with and followed.
• To ensure all complaints are minimised and handled professionally as in accordance with our policies
• To ensure good working relationship with all other departments and communicate information throughout the hotel.
• To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
• All other duties as required