Barista Maestro/team leader

TN United Kingdom; St Albans; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player in the coffee sector is seeking a passionate Barista Maestro to lead a dynamic team. This role offers the chance to inspire others while ensuring exceptional customer service. You'll be responsible for training new team members, maintaining high standards, and driving sales through innovative ideas. With a commitment to team values and a supportive work environment, this position is perfect for those who thrive in a fast-paced atmosphere and are eager to contribute to a beloved brand. Join a team that values passion, warmth, and trust, and make a difference every day.

Benefits

Free handmade drinks on shift

50% discount on food and bottled drinks

Costa Coffee Retirement Plan

Life Insurance & Income Protection Cover

Cycle to Work Scheme

Share Incentive Plan

Discounts on gym memberships

Feel Good discounts platform

Salary Sacrifice Pension Scheme

Shoes for Crews discount scheme

Qualifications

• Experience in a dynamic team leadership role.
• Strong customer service orientation and reliability.

Responsibilities

• Lead shifts and support colleagues in delivering excellent customer experiences.
• Train and accredit new Baristas while maximizing team talents.

Skills

Team leadership experience

Customer service skills

Reliability

Flexibility

Passion for coffee

Job description

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Barista Maestro / Team Leader

The Maltings, St Albans AL1 3HS, UK Req #71308 26 June 2024

Team Leader (Barista Maestro)

Here at Costa Coffee, we want to inspire the world to love great coffee. We’re all about embracing passion, energy, and teamwork to serve memorable moments for every one of our customers. If you’re an aspiring Store Manager ready to head up a team, this could be the perfect role for you.

A bit about the role

Starting pay of £12.33 – 13.33 per hour, rising with training to £12.83-13.83 (depending on store location)

As a Barista Maestro, you’ll have your first taste of leadership responsibility, accountability, and autonomy. You’ll get involved with day-to-day operations, stock maintenance, health & safety, store marketing, and other engaging activities. Every day, you’ll be dedicated to creating uplifting experiences for our customers and inspiring your team to keep customer service at the heart of everything they do.

What’s involved?

1. Taking the lead on shifts to support your colleagues in delivering excellent customer experiences
2. Maximizing the talents of your team to boost sales
3. Training and accrediting new Baristas
4. Getting familiar with new recipes and ranges, and sharing the exciting news with your team
5. Driving high standards every time, whether through the quality of an espresso or monthly coffee excellence scores

A bit about you

A passion for coffee and people is just the start of what we’re looking for. What else makes a great Barista Maestro?

1. Reliability to open and close the store safely and on time
2. Team leadership experience in a dynamic environment
3. Desire to take on shared responsibility
4. A love of turning knowledge into innovative ideas to help your store succeed
5. Willingness to learn, be bold, brave, and action-oriented
6. Flexible approach and can-do attitude, as each day offers new challenges

What we can offer

We’re really proud of our team members’ work, and we want you to feel valued and rewarded with great perks and benefits:

1. Free handmade drinks on shift, plus 50% discount on food and bottled drinks
2. Costa Coffee Retirement Plan with matching contributions
3. Life Insurance & Income Protection Cover (if you join our pension scheme)
4. Costa Discount App – 50% off food & drinks in Costa stores when not working
5. Cycle to Work Scheme for savings on bikes and accessories
6. Share Incentive Plan – opportunity to become a Coca-Cola shareholder
7. Salary Sacrifice Pension Scheme up to 10% matched contributions
8. Shoes for Crews – Costa’s discounted shoe purchase scheme
9. Discounts on gym memberships & fitness accessories
10. Feel Good discounts platform and app for cashback and savings at various retailers

Additionally, you’ll participate in fundraising for the Costa Foundation, supporting children in coffee-growing communities to access quality education.

A bit about us

Our values at Costa Coffee are Passion, Warmth, Trust, and Courage. We are the No. 1 coffee brand in the UK for 14 consecutive years. Join a genuine, passionate, and warm team that shares a love for coffee and a commitment to delivering excellent experiences.

We promote diversity of thought and ideas, encourage fearless work, and support risk-taking. We foster a culture of learning, growth, and inclusion. Be yourself at Costa.

For reasonable adjustments or general queries, please contact us.

Other details

• Job Function: Retail Operations - Team Leader
• Pay Type: Hourly
• Employment Indicator: Fixed Term Contract
• Location: The Maltings, St Albans AL1 3HS, UK