Barista/Coffee Shop Counter Attendant

Fairmont; Hamilton; Hybrid; GBP 20,000 - 27,000; Full time

Job summary

Fairmont Hamilton Princess & Beach Club in Bermuda is seeking an enthusiastic barista to join our coffee shop team. You will prepare espresso-based drinks, brewed coffees, smoothies, and pastries with precision, while delivering warm, personalized guest service in a fast‑paced luxury setting.

Experience in specialty coffee and POS systems is preferred, with the ability to work early mornings, evenings, weekends and holidays. This role is based on site at our iconic Pink Palace.

Qualifications

• Passion for coffee craft: bean knowledge, grinding, extraction.

Responsibilities

• Prepare handcrafted espresso-based beverages, brewed coffees, and teas with precision.
• Calibrate espresso machines and maintain cleanliness of equipment.
• Provide warm, personalized guest service and make beverage recommendations.
• Handle counter and tables service, set up espresso and cold bars, and manage daily stock.

Skills

Coffee knowledge

Guest service

Teamwork

Reliability

Tools

POS system

Job description

Company Description

For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.

Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, pleasant, while keen on turning moments into memories for our guests – the Fairmont way.

As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:

• Connecting guests to the extraordinary place we call home
• Discovering a broad offering of career paths
• Learning and thriving among a group of international hospitality professionals
• Being passionate about people and attentive to the world - we are globetrotters!
• Going beyond the walls of our hotel to support our community
• Taking pride in our differences

Then this could be THE perfect opportunity for you, and we cannot wait to welcome you.

#WeAreHamiltonPrincess

Job Description

Summary of Responsibilities:

Reporting to the coffee shop assistant manager, responsibilities and essential job functions include but are not limited to the following:

• Maintain a high level of professionalism in all aspects of job performance, practice Fairmont Service Promise’s in all interactions
• Prepare handcrafted espresso‑based beverages, brewed coffees, cold beverages, nitro drinks, smoothies, and teas with precision and consistency
• Grind, dose, and extract espresso; maintain knowledge of bean profiles, origins, roasting methods, and flavor characteristics
• Calibrate espresso machines throughout the day to ensure optimal extraction and maintain cleanliness and functionality of all coffee equipment
• Rotate beans and monitor freshness levels to ensure product quality is upheld at all times
• Deliver warm, efficient, personalized guest service in line with Fairmont Service Promise standards
• Make knowledgeable beverage recommendations and manage high-volume service periods while maintaining professionalism
• Provide service at the counter and tables as required
• Set up daily workstations including the espresso bar, cold bar, and condiment areas
• Maintain adequate stock levels for all beverage ingredients, milk alternatives, syrups, garnishes, and related supplies
• Communicate any '86' items or shortages to both the serving team and supervisor on duty
• Perform all opening and closing duties related to barista operations
• Prepare and serve pastries, sandwiches, salads, smoothies, and grab‑and‑go products
• Maintain retail displays to brand standards, ensuring items are attractively presented and fully stocked
• Process transactions, manage float, and reconcile cash at end of shift
• Maintain accurate inventory for coffee bar ingredients and complete daily requisitions to ensure proper stock levels
• Maintain cleanliness of all service areas, equipment, counters, and work surfaces, including espresso machines, grinders, blenders, and nitro systems
• Follow all Accor, local government, WHO, and EHC safety and sanitation standards
• Ensure proper rubbish removal and adherence to all sanitation protocols
• Perform any other duties, tasks, and assignments within your department as required.

Qualifications:

• Passion for coffee craft: bean knowledge, grinding, extraction.
• Previous barista or specialty coffee experience required.
• Excellent communication and guest service skills.
• Strong organization and ability to thrive in a fast‑paced environment.
• Silverware / POS experience an asset
• Excellent communication and organizational skills
• Highly responsible & reliable
• The ability to work early mornings, evenings, weekends and holidays as required
• The ability to work well under pressure in a fast-paced environment
• The ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Physical Aspects of Position (include but are not limited to):

• Sitting: 0-1 hr/day
• Walking: 6-8 hr/day
• Standing: 6-8 hr/day
• Bending/reaching: 4-6 hr/day
• Pushing/pushing: 4-6 hr/day
• Physical effort: required to lift up to 50lbs
• Environmental stress: busy atmosphere