Barista/Coffee Shop Assistant

Dunelm; Newcastle-under-Lyme; On-site; GBP 11,000 - 18,000; Part time

Job summary

Dunelm Pausa is hiring a Barista/Coffee Shop Assistant to deliver warm, friendly service in a fast‑paced environment at our Newcastle site. You’ll learn our product range, engage with customers and help ensure every cup and moment leaves customers smiling.

You'll work as part of a tight-knit team, weekends and evenings, following health and safety standards and maintaining clean, inviting service areas. Previous cafe experience is helpful but not required.

Qualifications

• Customer-focused and friendly attitude.
• Able to work weekends and evenings.
• Previous experience in a similar environment preferred.
• Team player with a positive attitude.

Responsibilities

• Provide excellent customer service and engage with customers.
• Serve hot and cold beverages to a high standard.
• Prepare and present food items with appealing presentation.
• Ensure all food safety and hygiene standards are met.
• Keep dining and service areas clean and sanitised.
• Support kitchen and restaurant areas to maintain high expectations.
• Contribute to a welcoming and memorable customer experience.
• Work with ingredients including dairy, nuts, and meat as required.

Skills

Customer service

Teamwork

Flexibility

Food safety awareness

Job description

Barista/Coffee Shop Assistant

From the first coffee poured to the final smile shared, every moment in Pausa is a chance to brighten someone’s day - and you’ll be right at the centre of it all.

Overview

Our coffee shops, affectionately titled Pausa, are positively thriving and it is our Coffee Shop Assistants that are at the very heart of their success. You’ll take pride in every cup you pour, build expert knowledge of our product range and meaningfully connect with our customers. Whether it’s a regular grabbing their usual or a first-time visitor, you’ll make sure every customer leaves feeling better than when they arrived. It’s a busy, hands‑on role that takes energy, focus and a fair bit of graft.

Pay

16-17 - £8.00 per hour.

18+ - £12.71 per hour.

Minimum 16hrs per week.

What you'll be doing

Whilst meeting high standards for Health and Safety and Food Hygiene, our Coffee Shop Assistants function as part of a tight knit team, working well under pressure and excelling in product knowledge to deliver an exceptional experience for our customers.

• Be customer obsessed – consistently consider the impact of your actions on the customer experience, and strive to deliver joyful experiences in the most effective and thoughtful way
• Serving hot and cold beverages that delight our customers
• Dishing up our delicious savoury and sweet food items, ensuring presentation sparks joy
• Ensuring all cooked food is nice and hot so they can be enjoyed as intended
• Keeping the restaurant tables clear and sanitised as promptly as possible to maintain our customers high expectations
• Providing an exceptional standard of cleanliness throughout the kitchen, service area and restaurant
• Consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience.
• As part of this role you will be working and in contact with a variety of different ingredients including dairy, nuts, meat products including pork

What we'll look for in you

• You are customer obsessed - you put customers first in every interaction
• You’re flexible, able to work across the weekends and evenings
• You have previous experience working closely with a team and you’ll ideally have prior work experience in a similar environment
• You are a friendly, hard-working individual who loves to provide a joyful customer dining experience
• You are a team player who never fails to contribute and loves the satisfaction of a job well done and a smile on our customers faces

We’re not after a carbon copy of anyone else. We want people who bring something new to the table - different perspectives, fresh ideas, and a shared love of making our stores feel like home.