Seasonal Barista/Coffee Shop Assistant

Dunelm; Long Lee; On-site; GBP 9,100 - 13,000; Full time

Job summary

Dunelm Pausa is seeking a Barista/Coffee Shop Assistant for a seasonal role at our store. You’ll deliver joyful customer experiences, from the first coffee to the final smile, and you’ll be at the heart of the guest journey.

Hours are flexible with a minimum of 8 hours per week, and the position runs until 13 February 2027. You’ll serve drinks and food, keep areas clean, and help create a welcoming store environment for every visitor.

Qualifications

• Customer-first mindset and service focus.
• Flexible schedule including weekends and evenings.
• Previous team experience in similar settings.
• Friendly, hard-working with a joyful customer experience.

Responsibilities

• Provide beverages and foods to delight customers.
• Serve hot and cold drinks with presentation.
• Present savoury and sweet items appealingly.
• Ensure hot food is served hot.
• Keep tables clear and sanitised to maintain high expectations.
• Maintain cleanliness in kitchen, service area and restaurant.
• Deliver exceptional customer service to support CSAT scores.
• Work with ingredients including dairy, nuts and meat.

Skills

Customer service

Team player

Flexible hours

Weekend availability

Job description

18+ - £12.71 per hour.

This is a seasonal position lasting until 13 February 2027.

Barista/Coffee Shop Assistant.

From the first coffee poured to the final smile shared, every moment in Pausa is a chance to brighten someone’s day - and you’ll be right at the centre of it all.

Overview

Pay

16-17 - £8.00 per hour.

18+ - £12.71 per hour.

Your local store is looking for a minimum 8 hrs per week Barista/Coffee Shop Assistant.

What you’ll be doing

• Be customer obsessed – consistently consider the impact of your actions on the customer experience, and strive to deliver joyful experiences in the most effective and thoughtful way
• Serving hot and cold beverages that delight our customers
• Dishing up our delicious savoury and sweet food items, ensuring presentation sparks joy
• Ensuring all cooked food is nice and hot so they can be enjoyed as intended
• Keeping the restaurant tables clear and sanitised as promptly as possible to maintain our customers high expectations
• Providing an exceptional standard of cleanliness throughout the kitchen, service area and restaurant
• Consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience.
• As part of this role you will be working and in contact with a variety of different ingredients including dairy, nuts, meat products including pork

What we’ll look for in you

• You are customer obsessed - you put customers first in every interaction
• You’re flexible, able to work across the weekends and evenings
• You have previous experience working closely with a team and you’ll ideally have prior work experience in a similar environment
• You are a friendly, hard-working individual who loves to provide a joyful customer dining experience
• You are a team player who never fails to contribute and loves the satisfaction of a job well done and a smile on our customers faces

We’re not after a carbon copy of anyone else. We want people who bring something new to the table - different perspectives, fresh ideas, and a shared love of making our stores feel like home.