Barista | Birmingham

Blank Street; Birmingham; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a forward-thinking company dedicated to transforming the coffee experience on the high street. As a Barista, you'll play a vital role in delivering exceptional customer service while crafting delicious coffee and beverages. This role offers the chance to work with industry-leading equipment and be part of a passionate team that values detail and hospitality. With opportunities for growth and development, you'll not only enhance your skills but also contribute to creating memorable experiences for customers. If you're enthusiastic about coffee and enjoy working in a dynamic environment, this is the perfect opportunity for you.

Benefits

Industry-leading pay

Bi-weekly payments

Pension scheme

Barista training program

Unlimited drinks and free food during shifts

50% off all drinks and food off shifts

Pirkx Membership

Referral incentive scheme

Qualifications

• Experience in customer service or hospitality industry is essential.
• Strong independent problem solver with multitasking skills.

Responsibilities

• Deliver engaging customer service to turn customers into regulars.
• Prepare drinks using top-quality coffee equipment.

Skills

Customer Service

Time Management

Problem Solving

Communication Skills

Teamwork

Adaptability

Education

Experience in Customer Service or Hospitality

Tools

Eversys Coffee Equipment

Job description

About Blank Street

At Blank Street, we believe that rituals matter and that great rituals make your life better.

With coffee shops across the US and UK, we are working to transform the high street grab-and-go coffee transaction into an experience that is higher in quality, hospitality, and joy.

What's Brewing...

Baristas at Blank Street must be able to work independently, while also thriving in a team environment. The right person for this role is a proven people-person, taking pride in giving amazing service experiences. You are customer-centric and believe in serving a carefully curated menu with passion and precision, making every effort to give your customers exactly what they need, every day, in their way.

Our Values

1. Magic is in the Details: We value attention to detail in everything we do. We're always thinking about the small things that make a moment meaningful.
2. Move as One: We value people who strive to be the best team player, not individual stars.
3. "My Home is your Home" Hospitality: We look for individuals who treat others the same way they'd treat a guest in their home. We care about presentation, hospitality, and having fun even when things are stressful.

Who you are:

1. A friendly and enthusiastic team player with a passion for excellent customer service; you're always ready to make your customers' day.
2. A reliable employee who is able to effectively manage time and priorities, including during busy rush periods where a sense of urgency is necessary.
3. Passionate about creating delicious coffee and other cafe beverages.
4. A strong independent problem solver with proven multi-tasking and communication skills.
5. Someone who is curious, adaptable and always willing to learn.
6. Comfortable working in a team or independently.
7. Comfortable maintaining store safety.

What you'll own:

1. Delight our customers with consistent, welcoming and engaging customer service, taking the opportunity to turn every customer into a regular.
2. Work within a world-class coffee program using the best coffee equipment (the Eversys cameos and shot masters) and products in the industry to prepare the tastiest drinks.
3. Complete all training to ensure proper measures are in place to achieve the correct handling of food and beverage to retain its freshness and quality.
4. Have systems in place to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with business peaks and lows.
5. Adhere to Health and Safety Regulations and Food Safety Standards at all times.
6. Full and complete knowledge and adherence to all product, service and brand training playbooks.
7. Participates in all initiatives with the Operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base.

Requirements:

1. Experience in the customer service or hospitality industry.
2. Availability that meets the needs of our cafes:
   
   1. Part-Time: 24 hours per week, 3 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday).
   2. Full Time: 35 hours per week, 5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday).
   3. Weekend and holiday availability preferred.
3. You must be authorised to work in the UK.

Perks:

1. Industry-leading pay, bi-weekly payments, pension scheme.
2. Barista training program and exciting growth opportunities.
3. Unlimited drinks and free food - when on shift.
4. 50% off all drinks and food - when you are off your shift.
5. Pirkx Membership.
6. Referral incentive scheme - £250 when you refer a friend.

Application & Interview Process:

1. Online Questionnaire.
2. Recruiter Video Interview.
3. Hiring Manager In-Person Interview.
4. Offer.