Barista

Firmdale Hotels; Greater London; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Service charge

Health plan

Staff discounts

Free meals on shift

Training & development

Annual leave

Job summary

Firmdale Hotels is seeking a passionate Barista for Charlotte Street Hotel in London. You will craft a range of coffees and hot beverages, delivering exceptional service in a fast-paced Food & Beverage operation.

Join a vibrant team known for its distinctive style and guest focus. Enjoy a competitive salary plus service charge, generous benefits, and opportunities for training and development within a boutique hospitality group.

Qualifications

• Experience as a barista or in a coffee-forward hospitality role.
• Strong customer service skills.

Responsibilities

• Crafting a variety of coffees and hot beverages with precision and consistency.
• Working collaboratively with our team to ensure seamless service during peak hours.
• Managing multiple orders efficiently, maintaining quality and presentation standards.
• Providing warm and attentive customer service, exceeding guest expectations with every interaction.
• Demonstrating a keen eye for detail, ensuring each beverage is prepared to perfection.
• Sharing your passion for coffee and hospitality with guests and colleagues alike

Skills

Barista

Customer service

Teamwork

Attention to detail

Job description

Are you passionate about crafting the perfect cup of coffee? Do you thrive in a dynamic team environment where attention to detail and exceptional service are celebrated? If so, we have an exciting opportunity for you to become a vital part of our team at Charlotte Street Hotel.

At Firmdale Hotels, we pride ourselves on creating unique and vibrant spaces that redefine the luxury hospitality experience. With a collection of boutique hotels in prime locations across London and New York, we are dedicated to delivering unparalleled service and unforgettable moments to our guests.

As a Barista at Charlotte Street Hotel, you will be at the heart of our Food & Beverage operation, creating exquisite coffee and hot beverages for our discerning guests.

Responsibilities:

• Crafting a variety of coffees and hot beverages with precision and consistency.
• Working collaboratively with our team to ensure seamless service during peak hours.
• Managing multiple orders efficiently, maintaining quality and presentation standards.
• Providing warm and attentive customer service, exceeding guest expectations with every interaction.
• Demonstrating a keen eye for detail, ensuring each beverage is prepared to perfection.
• Sharing your passion for coffee and hospitality with guests and colleagues alike

What you Need:

• A keen willingness to work collaboratively as part of a team, supporting your colleagues and contributing to a positive work environment.
• The ability to handle multiple orders efficiently, maintaining composure during busy periods.
• A commitment to delivering excellent customer service, going above and beyond to ensure guest satisfaction.
• A passion for detail, with a meticulous approach to every aspect of your role.
• Enthusiasm and energy, bringing a positive attitude to work each day.

What We Offer:

• We offer a competitive salary plus service charge and benefits to be discussed at venue
• Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan(including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

About Us

Located in the heart of Fitzrovia, known for its acclaimed restaurants, independent cafés and boutique shops, Charlotte Street Hotel is an intimate hotel with real character and personality. Owner Kit Kemp's fearless signature style fills every corner: bold colour, rich pattern and exceptional craft, all woven together as a heartfelt homage to the Bloomsbury Group, the celebrated circle of artists and writers who gathered just a few streets away.

With Soho a minute's walk away and some of the city's most exciting theatres, bars and restaurants right on the doorstep, this is a hotel that inspires everyone who works within it.

You’ll be joining a team whose Awards and Accolades speak for themselves:

• Sunday Times Best Places to Work 2024, 2025 & 2026
• One Michelin Key, 2024, 2025
• One AA Rosette for Culinary Excellence, Oscar Bar & Restaurant, 2026
• Best Afternoon Tea, Country & Townhouse, 2024

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility.

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.