Bar & Waiting Apprentice: Learn, Serve & Grow in Hospitality

Mitchells & Butlers plc; Bromsgrove; Presencial; GBP 11.000 - 14.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

33% off across all brands

20% off for friends and family

Wagestream access

Paid for qualifications

Gym discounts

Team socials

Descripción de la vacante

Mitchells & Butlers plc is offering a full-time bar and waiting apprentice role within our front-of-house teams. You will work towards a Hospitality Team Member Level 2 Apprenticeship over 15 months, on-the-job training across our licensed premises, with a mentor and regular reviews.

No prior experience is necessary; you'll learn your menu, service cycle, and how to deliver outstanding guest experiences while gaining a nationally recognised qualification and progression opportunities across our

Formación

• No experience required; training provided.

Responsabilidades

• Offer a warm welcome and farewell to guests, while effectively communicating the service cycle, our products and any special offers or events.
• Provide personalised recommendations that cater to the specific needs and preference of each guest.
• Value regular guests by remembering their preferences and engaging in meaningful conversations.
• Check all guests are enjoying their meal and discuss the guest experience survey.
• Provide a fast and efficient service and ensure any guest queries and complaints are handled promptly and professionally.
• Have open communication with the entire team to ensure the delivery of outstanding service, promoting a supportive atmosphere where you assist other team members whenever possible.
• Participate and contribute to team meetings, offering your valuable insights.
• Maintain cleanliness and tidiness of the front of house, outdoor and toilet areas.
• Participate in all in-house training, e-learning and the completion of assigned learning modules.
• Always adhere to brand standards, licencing laws and all company policies and procedures.

Descripción del empleo

Mitchells & Butlers plc is offering a full-time bar and waiting apprentice role within our front-of-house teams. You will work towards a Hospitality Team Member Level 2 Apprenticeship over 15 months, on-the-job training across our licensed premises, with a mentor and regular reviews.

No prior experience is necessary; you'll learn your menu, service cycle, and how to deliver outstanding guest experiences while gaining a nationally recognised qualification and progression opportunities across our