Bar & Waiting Apprentice — Hospitality Career Jumpstart

Mitchells & Butlers plc; Billericay; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

33% discount across brands

20% discount for friends & family

Wagestream access

Further qualifications supported

Gym membership discounts

Team socials

Pension

28 days holiday

Free shares

Employee helpline

Job summary

Mitchells & Butlers plc is seeking a Hospitality Team Member (Apprenticeship) in the UK. You will learn on the job, supporting front-of-house operations while developing customer service and product knowledge.

The role includes a Level 2 apprenticeship over 15 months, with training delivered at work and online, plus mentoring and career progression opportunities. You will earn hourly rates based on age: £10.85 for 18–20 year olds and £12.71 for 21+ year olds, with a strong employee benefits

Qualifications

• No prior experience required; friendly, helpful manner welcomed.

Responsibilities

• Greet guests warmly and communicate service cycle, products, and any offers.
• Provide personalised recommendations based on guest preferences.
• Remember guest preferences to build rapport and encourage return visits.
• Ensure guests are enjoying their meals and address feedback through surveys.
• Deliver fast, friendly service and handle queries or complaints professionally.
• Coordinate with the team to maintain a supportive environment and assist others.
• Attend team meetings and share insights to improve service.
• Keep front of house, outdoor, and toilet areas clean and tidy.
• Complete in-house training and e-learning modules as assigned.
• Adhere to brand standards, licensing laws, and company policies.

Education

Hospitality Team Member Level 2 Apprenticeship

Job description

Mitchells & Butlers plc is seeking a Hospitality Team Member (Apprenticeship) in the UK. You will learn on the job, supporting front-of-house operations while developing customer service and product knowledge.

The role includes a Level 2 apprenticeship over 15 months, with training delivered at work and online, plus mentoring and career progression opportunities. You will earn hourly rates based on age: £10.85 for 18–20 year olds and £12.71 for 21+ year olds, with a strong employee benefits