Bar Supervisor — Five-Star Service & Menu Craft

Burlington Hotel; Newcastle upon Tyne; On-site; GBP 29,000 - 36,000; Full time

Job summary

Hotel Gotham Newcastle is seeking a Bar Supervisor to lead and embody luxury service at one of the city’s premier bars. You will oversee bar operations for the main area, private lounge, and support beverage operations in Siren, the fine-dining restaurant.

As a hands-on, guest-facing leader, you will mentor the team, curate cocktail menus, manage stock and costs, and uphold the venue’s five-star prestige through exceptional drinks and personalised service.

Responsibilities

• Supervise and support the bar team during service, ensuring consistent five-star standards.
• Lead pre-shift briefings, tastings, and skills training to drive team performance.
• Coach and mentor junior bartenders, ensuring development plans are in place.
• Manage scheduling, attendance, and shift coverage as required.
• Prepare and present classic, modern, and bespoke cocktails to the highest standard.
• Deliver elegant, confident guest service both at the bar and via floor support.
• Anticipate guest preferences and deliver an elevated, personalised experience.
• Maintain presence during peak hours, actively engaging with VIPs and regular guests.
• Assist with or lead in the creation of cocktail menus, seasonal specials, and pairings.
• Stay current on mixology trends, sustainability practices, and emerging products.
• Collaborate with the culinary and sommelier teams to enhance cross-departmental offerings.
• Manage inventory, ordering, rotation, and wastage, ensuring accurate stock control.
• Monitor cost of sales, portion control, and beverage GP margins.
• Ensure compliance with licensing, food safety, allergen, and COSHH regulations.
• Uphold brand standards of cleanliness and safety across all bar areas.
• Leads with confidence and consistency in a high-performance team environment.
• Achieves guest satisfaction targets and drives positive reviews.
• Delivers creative, on-brand menu development.
• Manages stock levels and controls costs effectively.
• Demonstrates expert knowledge and service etiquette under pressure.

Job description

Hotel Gotham Newcastle is seeking a Bar Supervisor to lead and embody luxury service at one of the city’s premier bars. You will oversee bar operations for the main area, private lounge, and support beverage operations in Siren, the fine-dining restaurant.

As a hands-on, guest-facing leader, you will mentor the team, curate cocktail menus, manage stock and costs, and uphold the venue’s five-star prestige through exceptional drinks and personalised service.