Bar Shift Leader: Deliver Outstanding Service

Hungry Horse - Bra_104

Eastleigh

On-site

GBP 25,000 - 30,000

Full time

4 days ago

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Benefits offered by this job

Brand discounts

Career development

Employee assistance

Maternity/Paternity

Wagestream access

Retail discounts

Refer a friend bonus

Job summary

Hungry Horse in Eastleigh is seeking a proactive Team Leader to guide the shift, keep standards high and ensure customers leave happy. You’ll deputise for management, coordinate the team during busy periods, and ensure the bar stays safe, legal and clean with a warm welcome and excellent service.

You’ll drive teamwork, maintain stock and uphold allergen controls, mentoring colleagues to deliver memorable experiences.

Qualifications

A great eye for detail, making sure every pint is poured to perfection.
Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
A positive can-do attitude and be a real team player.
Sufficient spoken and written English to perform the role safely and understand allergen controls.

Responsibilities

Provide customers with a heartfelt and memorable experience each and every time they visit.
Deputise for the management team and resolve any issues that arise in their absence.
Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.