Bar & Restaurant Duty Manager

Aramark; Greater London; On-site; GBP 24,000 - 33,000; Full time

Benefits offered by this job

Merlin Magic Pass

Staff parking

Discounts and benefits app

Career development opportunities

Job summary

Chessington World of Adventures Resort is seeking a Bar & Restaurant Duty Manager to lead our hotel team in delivering outstanding food and beverage experiences for guests. This hands-on role covers front-of-house and bar operations across breakfast, lunch and dinner, guiding a large team with a focus on safety and service excellence.

You'll support the Restaurant Manager in day-to-day operations, drive sales performance, recruit and train staff, and maintain high standards of cleanliness and

Qualifications

• Experience in a leadership role within a busy bar and restaurant environment.
• Strong people skills with the ability to inspire and motivate others.
• Confidence in decision-making and leading services independently.
• Solid understanding of food safety and allergy management.
• Passion for hospitality, food and drink.
• Good IT skills, including Microsoft Outlook and Office.

Responsibilities

• Lead and inspire the team to deliver exceptional guest experiences.
• Support with recruitment and training of staff.
• Manage labour stock control and sales targets.
• Maintain high standards of food safety, health and safety, and cleanliness.
• Handle guest feedback, concerns and complaints professionally.
• Drive KPI performance and customer satisfaction scores.

Skills

Leadership

People skills

Decision-making

Food safety

Allergy management

Hospitality passion

MS Office

Tools

MS Office Suite

Job description

Are you a passionate hospitality leader who thrives in a fast-paced, guest-focused environment? We're looking for an experienced Bar & Restaurant Duty Manager to join the hotels team at Chessington World of Adventures Resort, helping deliver outstanding food and beverage experiences for our guests.

This is a hands-on, customer facing role where you'll lead by example, support your management team, and take ownership of front-of-house and bar operations across breakfast, lunch, and dinner services.

A day in the life of a Bar & Restaurant Duty Manager...

As a Duty Manager, you'll support the Restaurant Manager and Assistant Manager in the smooth day-to-day running of our bar and restaurant operations. You'll motivate and develop a large team, drive sales performance, and ensure consistently high standards of service, safety, and cleanliness.

You'll also play a key role in:

• Leading and inspiring the team to deliver exceptional guest experiences
• Supporting with recruitment and training
• Managing labour stock control, and sales targets
• Maintaining high standards of food safety, health and safety, and cleanliness
• Handling guest feedback, concerns, and complaints professionally
• Driving KPI performance, customer satisfaction scores, and Tripadvisor ratings
• Ensuring all procedures, checklists, and processes are followed correctly
• Supporting investigations and disciplinary processes when required

You'll be set up for success if you have:

• Experience in a leadership role within a busy bar and restaurant environment
• Strong people skills with the ability to inspire and motivate others
• Confidence in decision-making and leading services independently
• A solid understanding of food safety and allergy management
• Passion for hospitality, food, and drink
• Good IT skills, including Microsoft Outlook and Office

Why Join Us?

At Chessington World of Adventures, career progression and development are built into everything we do. We have a strong track record of nurturing talent and promoting from within, and we actively invest in training and growth opportunities to help you build a long-term career with us.

Other great benefits include:

• Full Time, permanent role with a salary of £28,592.48
• Varied shifts, including mornings and evenings
• Merlin Magic Pass - free tickets for you and your family to enjoy Merlin Entertainments theme parks and attractions
• Exclusive discounts across Merlin Entertainments attractions
• Access to a benefits app with hundreds of discounts, online GP appointments, mental health support, and an Employee Assistance Programme
• Free staff parking
• A dynamic, exciting hospitality environment with a supportive team culture

About Aramark

At Aramark UK, we are committed to creating a diverse and inclusive workplace where everyone is valued and empowered to thrive. As a proud Disability Confident employer, we actively encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey.We ensure our recruitment process is accessible, and reasonable adjustments are available at every stage, from application to interview and employment. If you require any accommodations or have any questions, please reach out to our recruitment team - [e-mail]. Join us in fostering a workplace where everyone can achieve their full potential