Bar Manager

Urban Playground - Up No2 Ltd; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

Urban Playground - Up No2 Ltd in London is seeking a seasoned Bar Manager to lead our six bars, delivering high-class service for bookings and guests. You will mentor a team of about 20 bar staff, manage shifts, stock, suppliers, and ensure smooth operations and customer experience.

The role requires 10 years of bar experience, proven leadership of large teams, and a Personal License. You will drive service improvements, coordinate with senior teams for large bookings and venue updates, and

Qualifications

• 10 years of bar experience
• Experience leading large teams including back-office responsibilities
• Experience leading bar operations in venues with multiple bars
• Recruiting, building and training teams of bar staff
• Implementing processes to improve service and operations
• Cocktail making and premium drink mixing
• Personal License

Responsibilities

• Orchestrating and leading a top quality bar service
• Supervising multiple bar teams on shift, ensuring staff follow direction
• Rotating staff as required during shifts according to customer flow
• Organising shifts and rotas for staff
• Liaising with the Payroll manager for any updates or queries
• Dealing with staff and operation issues locally, or escalating to the correct department lead
• Dealing with escalated complaints and customer issues
• Monitoring and ordering stock, always ensuring sufficient levels and checking deliveries are correct
• Liaising with suppliers for deals, promotions and new products
• Managing HR or performance-based issues, including 121s and disciplinaries
• Managing budgets, margins and P&L
• Working with other managers for large bookings or venue updates
• Delegating tasks and responsibilities to supervisors and team leaders
• Assisting with Bar service as required by customers levels

Skills

Bar management

Leading large teams

Cocktail making

Premium drinks

Personal License

P&L management

Staff development

Job description

The Bar Manager is responsible for ensuring the delivery of a high class bar
operation. You will lead our 6 bars in the venue, helping to serve welcome
drinks and cocktails for party bookings, and draught beers or soft drinks for
those taking a break in their CUBE journey. Managing and mentoring a team of
approximately 20 bar staff.

Essential
Duties and Responsibilities

• Orchestrating and leading a top
  quality bar service.
• Supervising multiple bar teams
  on shift, ensuring staff follow direction.
• Rotating staff as required
  during shifts according to customer flow.
• Organising shifts and rotas for
  staff.
• Liaising with the Payroll manager
  for any updates or queries.
• Dealing with staff and
  operation issues locally, or escalating to the correct department lead as
  required.
• Dealing with escalated
  complaints and customer issues.
• Monitoring and ordering stock,
  always ensuring sufficient levels and checking deliveries are correct.
• Liaising with suppliers for
  deals, promotions and new products.
• Managing HR or
  performance-based issues, including 121s and disciplinaries.
• Managing budgets, margins and
  P&L.
• Working with other managers for
  large bookings or venue updates.
• Delegating tasks and
  responsibilities to supervisors and team leaders.
• Assisting with Bar service as
  required by customers levels.

Other
Duties and Responsibilities

• Ensure all training is promptly
  completed and documented.
• Contribute to and suggest ways
  of improving company processes.
• Design and implement new
  procedures as directed by senior team, including seasonal menu
  changes.
• Onboarding and training of
  newer members of the team.
• Fire Marshall and First Aid
  responsibilities.

Skills

Technical

• 10 years of Bar
  experience.
• Experience leading large teams
  including back-office responsibilities.
• Experience leading bar
  operations in venues with multiple bars.
• Recruiting, building and
  training teams of bar staff.
• Implementing processes to
  improve service and operations.
• Cocktail making and premium
  drink mixing.
• Personal License.

Personal

• Flexibility to work regular
  evenings and weekends.
• Positive, ‘Can do’ attitude,
  picking up any additional responsibilities to help the wider team.
• Engaging and pleasant persona
  to extend the customer experience.
• Strong leadership qualities.
• Ability to think on your feet
  and adapt.

Bar Manager • London, England, United Kingdom