Bar and Waiting Team Member

TN United Kingdom; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a proud and family-owned brewery with nearly 200 years of history as a Bar and Waiting Team Member. This role focuses on delivering exceptional customer service while being a brand ambassador for our beers and food. Enjoy generous perks like discounts on food and drink, a fair share of tips, and opportunities for career growth. With a strong emphasis on teamwork and support, you'll be part of a passionate family dedicated to creating memorable experiences for every guest. If you're proactive and enthusiastic about hospitality, this is the perfect opportunity for you!

Benefits

30% discount on food and drink

50% off food when on shift

Discounted stays in hotels and inns

Annual profit share

Wellbeing support

Career growth opportunities

Access to discounts via JW BenefitHub

Qualifications

• Previous experience isn’t essential, but passion for hospitality is key.
• Proactive and supportive attitude towards teammates and customers.

Responsibilities

• Provide best-in-class customer service tailored to individual needs.
• Support teammates and help in various areas as needed.
• Recommend food and drink confidently to customers.

Skills

Customer Service

Team Support

Knowledge of Beers

Food and Drink Recommendations

Proactivity

Passion for Hospitality

Job description

We are looking for Bar and Waiting Team Members to join our fabulous team.

What we offer our Bar and Waiting Team Members:

• 30% discount on food and drink across our pubs and inns for you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• A fair share of tips
• Annual profit share, ensuring you share in the success of the company
• Wellbeing support with our Employee Assistant Programme
• Great opportunities to grow in your role and progress your career
• Access to JW BenefitHub, giving you access to a huge range of high street and online discounts

What a Bar and Waiting Team Member does at JW Lees:

• You will be totally focused on our customers, providing best in class customer service and tailoring your service to suit the customer
• Supporting your teammates in all areas, helping out wherever needed. We are a family
• Know everything about our beers – we are a brewery and proud of it
• Be confident in recommending food and drink to our customers. We want brand ambassadors!
• Previous experience isn’t essential, but being proactive, supportive and passionate about hospitality is!

About JW Lees:

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.

We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart of everything we do:

Proud - Savvy - Honest - Passionate - Personal - Together