Banking Services Manager - 12 months FTC

Tesco Bank; City of Edinburgh; Hybrid; GBP 55,000 - 70,000; Full time

Job summary

An established industry player is seeking a Banking Services Manager to enhance their service delivery and operational resilience. This role involves collaborating with key stakeholders to drive improvements and manage important business services. You will engage with senior leaders, ensuring that customer outcomes are prioritized while navigating the complexities of integrating with Barclays. This hybrid position offers a supportive environment where your contributions will significantly impact the service proposition. If you're looking to develop your career in a dynamic setting, this opportunity is perfect for you.

Benefits

Colleague Pension Scheme

Private Medical Insurance

Performance Related Bonus

Generous Holiday Allowance

Colleague Clubcard Discount

Enhanced Maternity Leave

Shared Parental Leave Policy

Generous Paid Paternity Leave

Ongoing Learning Opportunities

Qualifications

• Strong understanding of process improvements to drive customer outcomes.
• Experience managing senior stakeholders effectively.

Responsibilities

• Drive improvements in service proposition and operational resilience.
• Manage Tesco Bank Services Forum and support IBS owners.

Skills

Stakeholder Management

Process Improvement

Risk Management

Microsoft Office Suite

Communication Skills

Tools

MS Products

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Serving our customers, communities, and planet a little better every day.

Salary - Up to £70k + annual bonus & benefits

Location - Edinburgh or Glasgow

Office Attendance - Our roles are hybrid; however, you should be able to travel to our Glasgow or Edinburgh office 1 day per week for this position.

This is a 12-month FTC position.

Closing Date - Applications close on Friday 16th May at 5pm

A chance to thrive

We're looking for a Banking Services Manager to join our Payments & Banking Services team at Tesco Bank, part of Barclays Bank UK Plc.

This is an amazing opportunity to lead on supporting the most Important Business Services (IBS) that we deliver for our customers, whilst interacting with senior leaders as you manage the Tesco Bank services forum.

As we continue to integrate with Barclays you'll be a key individual in the customer service proposition and management of these IBS.

What you'll be doing

• Working with key stakeholders you drive improvements in Tesco Bank's service proposition and management of Important Business Services/Operational Resilience.

• Collaborating with key internal and external stakeholders to understand performance to mitigate performance hotspots, risks and vulnerabilities.

• Managing the Tesco Bank Services Forum and supporting IBS owners in delivering the requirements by the Operational Resilience Programme.

• You'll also be supporting the process of exiting the existing arrangements that Tesco Bank has with Tesco Group as a result of the sale to Barclays Bank UK Plc.

We need you to have

• Strong understanding of how process improvements can be used to drive and influence our customer outcomes. This will involve also understanding any potential Risk impacts

• Experience of confidently managing senior stakeholders, both internally and externally

• Strong demonstrable experience with MS products to prepare presentations for senior leadership

And if you have any of these, even better

• Understanding of Operational Resilience aims

• Knowledge of what Important Business Services means to customers and Tesco Bank

• Strong communicator

We don't expect you to tick every box, and if you feel you hit most of the brief, it's worth exploring to further develop your career here with us.

What's in it for you

• Prepare for your retirement with our colleague pension scheme.

• Private Medical Insurance (WL2+) and virtual GP Service 365 days a year.

• Performance related annual bonus.

• Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.

• Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday (worth up to 2K). As an added perk, we'll give you a second card to share with someone else.

• Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous paid paternity leave.

• A place to get on - take advantage of our ongoing learning opportunities and training, to help you achieve the job and career you want.

Everyone's welcome

We want all our colleagues to always feel welcome and be themselves at Tesco Bank, part of Barclays Bank UK Plc. We're committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.

#LI-LC1

How to apply

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.

Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you're interested in finding out more about what a career at Tesco Bank looks like, click apply to find out more!

Why Tesco Bank?

Whether we're helping our customers or looking after our people, you'll find there's a warmth and friendliness to everything we do.

It means we put your wellbeing first and give you bags of support, training and development, so you can build the career that's right for you. It's about looking after each other with the same care that we give to our customers.

We've created an environment where everyone feels included, accepted and welcome. Which means you can bring your whole self to work every day and totally thrive at the same time.

Lovely.

Say hello to life in Tesco Bank.