Banking Product Manager

Arbuthnot Latham; Greater London; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

BUPA Health cover

4x Life Assurance

Discretionary bonus

Market leading maternity/paternity policies

Job summary

A financial services institution based in Greater London is seeking a Product Manager to enhance banking products and ensure compliance with regulations. The role involves collaborating with stakeholders to drive product innovation, manage project timelines, and conduct product reviews. Candidates should have experience in Private Banking / Wealth Management, strong communication skills, and a focus on client outcomes. Competitive salary and comprehensive benefits are offered including health cover and a discretionary bonus.

Qualifications

• Experience in a related role within Private Banking / Wealth Management.
• Proven track record of delivering new banking products.
• In-depth understanding of banking, lending, and treasury products.

Responsibilities

• Support product development for banking clients.
• Manage product initiatives to time and budget.
• Conduct annual product reviews and monitor performance.
• Identify improvements and decommission underperforming products.

Skills

Product development experience

Strong communication skills

Client focus

Ability to manage project work

Understanding of regulatory environment

Education

Business and Commercial Focus

Job description

Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology.

Overview

• To support the development and refinement of the banking products for private and commercial clients to drive sustainable business growth – working closely with the product owners, Head of Client Proposition and Product, and in collaboration with the banking Proposition Manager.
• Where applicable, to place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers; and to comply with the FCA and PRA's Conduct Rules.

Key Responsibilities

• In partnership with the product owner and key stakeholders support the identification and assessment of opportunities to enhance our products and the delivery of our products to clients.
• Demonstrate curiosity about the performance of the products including identifying outliers, friction or missed opportunities.
• Identify foreseeable client harm and design controls to manage it.
• Stay abreast of relevant changes in the market, including product changes made by direct competitors and the ways client expectations are evolving.
• Manage continuous improvements of product processes and procedures to drive efficiency.
• Design and deliver product initiatives working with relevant teams across the bank and third parties when needed.
• Project manage delivery of initiatives to time and budget, set milestones, identify resource requirements, and coordinate SMEs across the business.

Product Management

• Regular document reviews to ensure product information is accurate and supports client understanding.
• Perform post-launch reviews of all new products to check the objectives set out in the design are being met and client outcomes are being delivered.
• Monitor product performance and keep stakeholders aware.
• Identify opportunities to improve existing products and make recommendations to product owners e.g. new product features.
• Identify pain points in client journeys, operational engagement to deliver improvements.
• Decommission products which are no longer required or are not delivering appropriate client or business outcomes.

Product & Proposition Governance

• Complete annual product and service reviews of all banking and treasury products, identify and make recommendations for improvements.
• Assess whether products & propositions operate in line with the requirements of Consumer Duty and other relevant regulatory frameworks.
• Product technical support, keep abreast of changes & developments in the banking and treasury market.
• Ensure compliance with product policies and procedures and risk frameworks.

Risk

• Responsible for managing risks inherent to the role by diligently observing internal policies and procedures.

Key Interfaces

• Product owners for banking and treasury
• Senior stakeholders, Heads of Department
• Client Proposition and Product Team
• Compliance, Legal & Risk functions
• Marketing, Business Management, Operations and Change Teams
• Private and commercial banking front office teams and advisers

Person Specification

Knowledge/Experience/Skills

• Experience in a related role within the Private Banking / Wealth Management Sector, e.g. product development, product proposition/strategy
• Demonstrable track record of delivering new products
• Understanding of the regulatory environment e.g. Consumer Duty
• Demonstrable track record of managing and co-ordinating project work
• In depth understanding of banking, lending and treasury products

Skills

• Strong at forming partnerships and collaboration with good influencing skills.
• Excellent communication skills, oral and written.
• Client focus.
• Ability to think creatively and commercially to find solutions and implement change.
• Ability to work with MI and data sets to generate actionable insights.
• Clear focus on understanding and controlling risk.

Qualifications

• Business and Commercial Focus
• Influencing others
• Judgment & Problem Solving
• Communication & Confidence

About Us

Life, Work and Benefits

Arbuthnot Latham is committed to equal-opportunities for all staff and candidates. We embrace inclusion & diversity and understand why they are critical for the success of our business and people.

• Competitive salary, pension & holiday allowance
• BUPA Health cover
• 4x Life Assurance
• Discretionary bonus
• Market leading maternity/paternity and menopause policies