Bank Support Worker - Adult Community Support

Swantoncare; Norwich; On-site; GBP 20,000 - 25,000; Part time

Benefits offered by this job

Refer a Friend scheme

Long Service awards

Employee Benefits App

Cycle to Work scheme

Pension scheme

Life Cover

Funded qualifications

Employee Assistance Programme

Training opportunities

Job summary

A local care provider in Norwich is seeking Bank Support Workers to offer high-quality support to young people, enabling them to achieve their personal goals and foster positive life experiences. The role involves providing 24/7 support while promoting emotional, physical, and cultural well-being. Candidates should be compassionate, communicate effectively, and ideally have experience with learning disabilities. The company offers various benefits including referral bonuses, training opportunities, and a supportive working environment.

Qualifications

• Experience supporting people with learning disabilities and/or complex care preferred.
• Enthusiastic and committed to respecting personal choice.
• Shares core values: Potential, Responsibility, Integrity, Diversity, Empathy.

Responsibilities

• Provide empowerment support according to individual plans.
• Promote well-being and spiritual beliefs inclusively.
• Facilitate social and recreational activities.
• Perform general housekeeping and personal care tasks.
• Complete necessary documentation and records.

Skills

Compassion

Communication skills

Teamwork

Flexibility

Job description

About the Role

We are looking for Bank Support Workers in Norwich to provide a high standard of practical and emotional support that enables young people to learn and develop through education and positive life experiences. Support workers empower the people they support to achieve their goals and aspirations, respecting each individual's choices and enabling them to live the life they wish. Support is required 24 hours a day, 7 days a week.

Responsibilities

• Provide support to empower people to achieve their goals and aspirations in line with their individual support plans.
• Promote the health, well‑being, physical, emotional, cultural and spiritual beliefs of the people you support and ensure they are met inclusively.
• Facilitate social, educational or work activities such as visiting family and friends, supported employment, walks, shopping and other recreational activities of their choice.
• Perform general housekeeping duties, including shopping, domestic tasks and elements of personal care.
• Complete a range of records and documents.
• Work safely both lone and with the team.

About You (Qualifications)

• Enthusiastic, compassionate and committed to supporting people in a way that respects their personal choice.
• Adaptable, flexible with excellent communication skills and able to work as part of a team.
• Experience of supporting people with learning disabilities and/or complex care is preferred, but all training will be provided.
• Shares our core values – Potential, Responsibility, Integrity, Diversity, Empathy – and applies them in the work you do.
• Eligible for a genuine occupational reason to recruit female support workers (as stated in the role).

What We Can Offer

• Refer a Friend scheme – £400 per successful referral (subject to eligibility & criteria).
• Above and Beyond recognition – vouchers for high street shops and other surprises for excellent service.
• Long Service awards to celebrate your contribution.
• Employee Benefits App for discounts and learning opportunities.
• Cycle to Work scheme to save money and stay fit.
• Pension – automatic enrolment in a salary sacrifice scheme.
• Life Cover – death in service benefit.
• Funded qualifications – earn while you learn, with apprenticeship pathways in Health and Social Care (Level 3).
• Swanton Educates – a training qualification centre to support your development.
• Trained Mental Health First Aiders available for support.
• Employee Assistance Programme (EAP) – confidential 24‑hour assistance for counselling, advice and support.
• Employee Voice – regular events to listen to your feedback.

Legal & Eligibility

Candidates will require a full reference check and an enhanced DBS. We are exempt from the Rehabilitation of Offers Act.

We do not offer sponsorship.