Bank Support Worker

Landau Ltd; Stoke-on-Trent; On-site; GBP 22,000 - 29,000; Part time

Job summary

Landau Ltd is seeking a Bank Support Worker in Stoke-on-Trent to provide person-centred support to adults with learning disabilities. You will assist with life skills, independence, and participation in educational, vocational and community activities within the training centre and community.

As a Bank Support Worker, you will help maintain care plans, safeguarding and wellbeing requirements, while supporting learners' progress and engagement.

Qualifications

• Experience supporting adults with learning disabilities.
• DBS check and safeguarding compliance required.
• Ability to work flexibly in a team in centre-based and community activities.

Responsibilities

• Provide day-to-day support in line with individual care plans.
• Deliver tailored support and interventions with tutors.
• Support participation in centre-based and community activities.
• Provide 1:1 support per personal care plans and risk assessments.
• Maintain accurate daily notes, incident reports and support plans.
• Promote safeguarding and confidentiality policies.

Skills

1:1 support

Safeguarding

Pastoral care

Record keeping

Behaviour management

Job description

We have an exciting opportunity for a Bank Support Worker to join Landau. This role focuses on providing person-centred support to adults with learning disabilities, helping them develop life skills, independence and confidence while participating in educational, vocational and community activities. You will promote inclusion, dignity and choice, contributing to a safe, positive and empowering environment where individuals can achieve their goals.

Landau is a supported employment and training charity transforming over 800 lives annually across the West Midlands by providing routes to employment, access to learning and support for personal growth. We are a diverse, forward-thinking organisation delivering high-quality, sustainable services.

As a Bank Support Worker, you will work flexibly to support individuals within the training centre and community, ensuring care plans, safeguarding and wellbeing requirements are met.

Informal enquiries about the role are welcomed to and can be made to Jo Edwards Operational Manager at 01782 324398

Key Responsibilities

• Provide day-to-day support in line with individual care and support plans.
• Work with tutors to identify and deliver tailored support and interventions.
• Support safe participation in centre-based and community activities.
• Provide targeted support to help individuals complete tasks and develop skills, confidence and independence.
• Identify and address barriers to learning and engagement.
• Support learner portfolios, assessments, reviews and accurate record-keeping where required.
• Promote positive behaviour management in line with policies.
• Contribute to creative approaches to engagement and programme delivery.
• Provide pastoral support, information, advice and guidance to promote progression.
• Maintain accurate records including daily notes, incident reports and support plans.
• Adhere to Safeguarding and Confidentiality policies and report concerns promptly.
• Keep managers and tutors informed of learner progress and liaise with stakeholders where appropriate.
• Provide 1:1 support in line with personal care plans and risk assessments.
• Act as key worker for identified learners, promoting engagement and achievement.
• Monitor health, wellbeing and welfare, including safeguarding requirements.
• Provide flexible support across the organisation as required.

Other Duties

• Contribute to team meetings.
• Promote the charity positively and professionally.
• Provide management information and organisational support as required.

Covenants & DBS Landau is committed to equality and inclusion. Guaranteed interviews are offered under the Crisis Homelessness Alliance, Disability Confident Scheme, and the Armed Forces Covenant, subject to meeting minimum criteria. Landau is committed to safeguarding and promotes the welfare of all learners and expects its staff to share this commitment.

As this role involves regular work with children and young people, and meets the definition of regulated activity, it is exempt from the Rehabilitation of Offenders Act 1974. Under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 you must disclose all unprotected unspent and spent cautions and convictions. Further details on what convictions must be declared can be found in the Governments Guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975.

If you are offered this position, Landau will ask you to complete an enhanced DBS check with a children's barred list check and provide at least 2 references.

It is an offence for an individual who has been barred from working with children to apply for regulated activity. Providing false information is also an offence and could result in the rejection of the applicant, summarily dismissal if selected, and possible referral to the police.

Proud member of the Disability Confident employer scheme

Bank Support Worker

Company: Landau Ltd Salary: £15.75 to £21 an hour Hours: Part-time Location: Stoke-on-Trent, ST3 3NW Working pattern: On-site Job type: Contract Posting date: 14 Oct 2026 Closing date: 4 Nov 2026