Bank Support Worker

Nova Care Group; North East; On-site; GBP 19,000 - 33,000; Part time

Benefits offered by this job

Blue Light discounts

Refer a friend

Comprehensive induction and training

Permanent progression opportunities

Flexible bank shifts

Job summary

Nova Care Group is recruiting for flexible bank Support Workers to assist young people across the North East. You will work 12-hour shifts, driving within the North East, and contribute to a calm, compassionate approach during crises.

The role offers a competitive hourly rate up to £23.93 and opportunities for progression into a permanent position, with comprehensive induction and training provided.

Qualifications

• Experience in demanding environments such as care, education, or emergency services.
• Must be fully flexible and able to work across the North East.
• Full UK Driving licence and right to work in the UK (we are not able to offer sponsorship).

Responsibilities

• Stay calm, consistent and compassionate in challenging situations.
• Set clear boundaries, build trust, and look beyond behaviour to understand underlying experiences.
• Progress may be slow at times, but moments of positive impact make it worthwhile.

Skills

Full UK Driving licence

Right to work in the UK

Travel across the North East

12 hour shifts

Fully flexible

Job description

Up to £23.93 per hour | Flexible bank shifts that fit around your availability | North East Based

At Nova Care Group, we know that supporting a young person through crisis and complexity takes more than experience on paper.

It takes patience, resilience, the ability to stay calm when things are difficult, build trust when trust doesn't come easily and look beyond behaviour to understand what might be driving it.

We know this because our organisation was founded on lived experience. We've seen first hand how much difference the right people, at the right time, can make in a young person's life.

Now we're looking for people who want to make that difference too.

The role

We want to be honest with you, this isn't always an easy job but it will always make a difference.

The young people we support have experienced significant challenges in their lives and often communicate their experiences through behaviours such as aggression, absconding, sexualised behaviours, self-harm, criminalisation or withdrawingfrom others.

Your role is to stay calm, consistent and compassionate. To set clear boundaries, build trust and look beyond the behaviour to understand what a young person may be experiencing.

There will be challenging times, difficult conversations and times when progress feels slow. Then there are the moments that make it all worthwhile.

Seeing a young person begin to trust you, watching them manage something they couldn't before, seeing their confidence grow, their behaviour stabilise or taking another step towards independence.

Requirements for our Support Workers:

If you've worked in a demanding environment such as care, education, prison service, police, emergency services, armed forces, security, hospitality, retail or another role where you've had to remain calm under pressure, you'll already have many of the skills we're looking for. You’ll be:

• Fully flexible and able to work and travel across the North East
• Able to work 12 hours shifts
• In possession of a Full UK Driving licence and right to work in the UK (we are not able to offer sponsorship)

What you'll receive:

• Competitive hourly rate of up to £23.93 per hour
• Flexible bank shifts that fit around your availability
• Opportunities to progress into a permanent role
• Comprehensive induction and specialist training delivered to the same standard as our permanent team members
• Refer a friend scheme
• Blue Light discounts

Experience working with young people is helpful, but it's not essential. We'll provide the training and support you need to develop in the role.

Nova Care Group is committed to safeguarding and promoting the welfare of the young people we support. This role is subject to safer recruitment checks, including an enhanced DBS, employment history and reference checks.