Bank Support Worker

Look Ahead Care Support and Housing; Greater London; On-site; GBP 18,000 - 23,000; Part time

Benefits offered by this job

Annual leave up to 30 days

Generous pension contributions

Life assurance

Induction programme

ILM courses

Cycle to work

Employee Assistance Programme

Wellbeing resources

Staff recognition

DBS check provided

Diversity & inclusion

Job summary

Look Ahead Care Support and Housing is recruiting a Bank Support Worker for Tower Hamlets and other London locations. The role involves proactive team collaboration, relationship-building with customers, and delivering key sessions to progress Support Plan goals.

You will help manage risks, assist with domestic tasks, and keep precise tenant records. The position requires flexible shifts, including early, late, night, and flexi hours, with a strong emphasis on safeguarding and compassionate care.

Qualifications

• Ability to engage with customers calmly and respectfully.
• Comfort working in social care settings with vulnerable people.
• Willingness to learn and develop through induction and ILM courses.

Responsibilities

• Handle service caseload and administrative tasks with colleagues.
• Build supportive relationships with customers to support goals.
• Conduct engaging key work sessions to achieve Support Plan goals.
• Assess and manage risks with a positive risk-taking approach.
• Support customers with domestic tasks to maintain quality accommodation.
• Maintain accurate tenant/customer records and administrative files.

Skills

Empathy & compassion

Resilience

Communication

Teamwork

Organised

Job description

We're looking for a kind, organised and resilient Bank Support Worker to join our Social Care Services in Tower Hamlets and other locations.

£15 per hour, working any decided hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
• Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
• Free DBS
• All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The working pattern for this role includes; being able to pick up shifts ranging from Earlies (8am to 4pm) to Late (2pm to 10pm), nights (10pm to 8am) or flexis.

We are recruiting for South-East London, so across Richmond / Merton / Kingston / Croydon / Sutton

What you'll do:

• Working proactively with other members of the team to handle the service caseload and administrative responsibilities
• Building supportive, trusting relationships with customers
• Conducting key work sessions that are innovative and engaging in order to achieve Support Plan goals
• Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
• Proactively manage risk and safety both in and outside of their physical living environment
• Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
• Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards

The above sets out the key responsibilities and typical tasks, however not all of these tasks will be relevant to all specialisms. You may also be required to undertake various other tasks and duties to ensure that our customers' needs are fully and effectively met. The list is not exhaustive.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Approachable and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

What you'll bring:

Applicants may have some previous relevant work experience. This may be experience gained from care of a vulnerable person or work in similar organisations. Prior experience is not a pre-requisite for the role as key behaviours and core competencies will also be taken into account.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description