Bank Support Practitioner

THE RICHMOND FELLOWSHIP SCOTLAND LIMITED; Dumbarton; On-site; GBP 20,000 - 27,000; Full time

Benefits offered by this job

TRFS Reward Scheme

Generous annual leave

In-house training

Refer a Friend €150

Glasgow Credit Union

HSF Health Plan

Counselling & LifeWorks

Job summary

THE RICHMOND FELLOWSHIP SCOTLAND LIMITED is seeking Bank Support Practitioners to work across West Dunbartonshire, including Balloch, Dumbarton and Clydebank. Shifts are flexible on a bank (as and when required) basis, ideal for individuals with commitments seeking varied hours.

You will provide person-centred support to people in their own homes, helping with daily living tasks, medication, appointments and social activities, while building trusted relationships and offering emotional support.

Qualifications

• Caring and empathetic, with good communication.
• Able to use computers and digital systems.
• Capable of working both independently and in a team.
• Strong organisational skills and reliability.

Responsibilities

• Support with meal preparation and medication.
• Provide personal care and assist with moving and handling.
• Support attendance at appointments and community activities.
• Encourage hobbies and social opportunities.
• Assist with budgeting and daily living tasks.
• Provide emotional support and maintain relationships.

Skills

Caring and empathetic nature

Excellent communication skills

Computer literacy

Teamwork and independence

Strong organisational skills

Job description

Are you looking for a rewarding role that fits around your commitments? If you share our values and you're ready for genuine job satisfaction, then look no further.

Due to expansion, we're on the lookout for motivated and creative individuals with a positive attitude to join our teams across West Dunbartonshireas Bank Support Practitioners, including Balloch, Dumbarton and Clydebank.

Our bank contracts offer flexibility over the days and hours you work. Tell us when you are available, and we will look to give you shifts that fit. This is a Bank (as and when required) role, meaning shifts will be offered based on service needs. If you're looking for full-time, guaranteed hours, this may not be the right fit, but if you want flexibility, we'd love to hear from you.

The Role:

As a Bank Support Practitioner, you will provide high-quality, person-centred support when it's needed most. You will help ensure consistent support during staff leave, sickness or training. To build trusting relationships with the people we support, we ask that you ideally pick up 1-2 shifts per week.

Our teams provide person centred support to individuals living in their own homes with diverse needs, including mental health challenges, learning disabilities, acquired brain injuries, addictions and past trauma. You will be part of a dedicated and friendly team, supporting individuals with all aspects of daily living including meal preparation, medication, going to appointments and activities, managing personal finances, support with moving and handling and personal care. You'll also provide emotional support and assist them to maintain relationships with family and friends. Some individuals have complex communication needs and use different communication tools to meet their needs.

To be a great Bank Support Practitioner, you will bring:

• A caring and empathetic nature
• Excellent communication skills
• Confidence with computers and digital systems
• The ability to work well both independently and within a team
• Strong organisational skills

Your responsibilities may include:

• Supporting with meal preparation and medication
• Providing personal care and assisting with moving and handling
• Supporting individuals to attend appointments and community activities
• Encouraging hobbies, interests, social opportunities and confidence-building
• Supporting with budgeting, daily living skills and personal organisation
• Providing emotional support and helping individuals maintain positive relationships

No two days are the same, and every shift offers the chance to make a meaningful difference.

Shift Patterns:

Our service provides 24/7 support. As part of the bank team, you may be offered:

• Early shifts from 7:30am
• Late shifts finishing at 9:30pm or 10pm
• Sleepovers
• Waking night
• Weekends and public holidays

Benefits:

• TRFS Reward Scheme with discounts at high street and online retailers
• Generous annual leave
• Continuous in-house training and development opportunities
• Refer a Friend scheme with a €150 reward
• Free membership of Glasgow Credit Union
• HSF Health Plan
• Counselling and LifeWorks service

We are looking to fill these posts as soon as possible and may close the vacancy early if suitable candidates are found.

Closing Date: Sunday 30th August 2026

(We reserve the right to close this vacancy at any time).

Please note, our smoking policy applies to this role. Please contact [e-mail] i if you have any questions.

All successful candidates will receive a conditional offer subject to satisfactory references and PVG checks. Having a conviction will not necessarily debar you from working in this sector. New staff must register with the SSSC within 3 months of starting.

Our Commitment to Inclusion

We welcome applications from diverse backgrounds and are committed to creating an inclusive working environment. We encourage applications irrespective of race, ethnicity or national origin, religion, disability, age, marital or parental status or sexual orientation. Our aim is to welcome everyone and build inclusive teams.

We celebrate difference and encourage everyone to join us.

Join us and be part of something bigger!