Bank Support Coordinator - Stroke Association

Confidential; Greater London; Remote; GBP 20,000 - 28,000; Part time

Job summary

Stroke Association invites applications for three Bank Support Coordinator roles. These 16-hour per week, home-based positions provide flexible support to stroke survivors and their families, reporting to a Bank Service Delivery Coach.

The team handles unplanned absences to ensure continuous high-quality support. You will identify needs, deliver person-centred support, and work with internal/external resources to meet identified needs, whilemaintaining your own well-being and resilience in a

Qualifications

• Experience of providing person-centred support to vulnerable people or people with a disability or long-term health condition and their carers
• An effective listener with the ability to communicate clearly and effectively with a wide audience including anyone experiencing communication difficulties, primarily via telephone but also via written and digital methods such as video calls
• Experience of using technology and IT systems to record and maintain client data
• Emotionally resilient with the ability to handle a variety of calls, potentially dealing with complex and challenging situations whilst working in your own home

Responsibilities

• Work with stroke survivors and carers to identify their needs, providing person centred support which enables them to achieve their desired outcomes
• Deliver an effective service in line with our case management principles
• Effectively utilise a range of internal and external resources, in meeting the identified support needs of an individual
• Take responsibility for keeping yourself well, physically and mentally, seeking support of peers and your manager when complex or challenging calls test your resilience
• Support stroke survivors to make informed lifestyle changes which will help them to prevent further strokes

Skills

Person-centred support

Active listening

Clear communication

IT systems data entry

Emotional resilience

Job description

We are recruiting for three, 16-hour posts to work under a casual contract to join our Bank Support Team.

The Bank Support Team provide resilience to our support services at times of limited capacity which currently impact our people and contract obligations. We welcome applications from a wide range of candidates including people who are new to the organisation as well as former employees who have recently left or retired.

Stroke Association Bank Support Coordinator

• Location: Home-based UK Nationwide (However, occasional travel will be required as part of this role may include team meetings )
• Hours: Part Time, 16 hours per week
• Contract: Casual
• Salary: £17.45 per hour (inner or outer London weighting pro rata may be applied in accordance with where you live)

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke. We are looking for innovative, passionate and professional individuals with excellent interpersonal and organisational skills to join our Bank Support Service. The Bank Support Service is there to support our commissioned services and SA Connect with unplanned absences such as vacancies and sickness absence, so we can continue to provide continuous high-quality support to Stroke Survivors.

Reporting to a Bank Service Delivery Coach the role will provide flexible support to a variety of services within our Locality Impact and Support Line teams.

The Stroke Association Bank Support Coordinator will:

• Work with stroke survivors and carers to identify their needs, providing person centred support which enables them to achieve their desired outcomes.
• Deliver an effective service in line with our case management principles
• Effectively utilise a range of internal and external resources, in meeting the identified support needs of an individual.
• Take responsibility for keeping yourself well, physically and mentally. Seeking the support of peers and your manager especially when complex or challenging calls test your resilience.
• Support stroke survivors to make informed lifestyle changes which will help them to prevent further strokes.

You will be/ have experience of:

• Experience of providing person-centred support to vulnerable people or people with a disability or long-term health condition and their carers
• An effective listener with the ability to communicate clearly and effectively with a wide audience including anyone experiencing communication difficulties, primarily via telephone but will also include written and digital methods such as video calls
• Experience of using technology and IT systems to record and maintain client data
• Emotionally resilient with the ability to handle a variety of calls, potentially dealing with complex and challenging situations whilst working in your own home

About Us

The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long‑term care, and campaigning to secure the best care for everyone affected by stroke.

We re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post‑stroke world, supporting them every step of the way as they find their strength and their way back to life.

It s only thanks to the generosity of our supporters and donors that we can provide vital support.

Closing Date: Sunday 15 November 2026
First round interview: Wednesday 9 and Thursday 10 December 2026

Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity.

We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.

We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we re happy to discuss any support and adjustments we can make throughout the recruitment process so that you re able to contribute your best in a way that meets your needs.

We’re interested in your experience, the judgement you've exercised and what you've learned, rather than perfect success stories. If you decide to use AI to prepare your application, we ll also ask you to explain how you ve used it to support you.

To fulfil the role, you must be resident in the UK and have the right to work in the UK.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement when applying for the role.

No agencies please.