Bank Senior Practitioner Mental Health 111

Train Work Live; Wales; Remote; GBP 41,000 - 49,000; Full time

Benefits offered by this job

Flexible working

Job summary

Powys Teaching Health Board is recruiting two Senior Practitioners (Band 6) for the 111#2 service in Powys. The bank role requires autonomous clinical telephone triage and assessment for adults in mental health distress, including risk management and rapid decisions.

You will lead a small team, coordinating Well-being Practitioners, HCWs and Peer Workers, with responsibilities across Primary Care, GP liaison, A&E, and Third Sector partners.

Qualifications

• Professional qualification and registration in nursing or social care.
• Post-basic education to postgraduate diploma level.
• Evidence of continuing professional development.
• Experience supervising junior colleagues.
• Experience at Band 6 or above.

Responsibilities

• Provide high quality clinical telephone triage and assessment.
• Lead a team including Well-being Practitioners and support staff.
• Make dynamic triage decisions and signpost to services.
• Work across partners including GP, A&E and Third Sector.

Skills

Leadership

Clinical triage

Teamwork

Welsh willingness

Education

RMN

CQSW/Dip Social Work

Occupational Therapy

Tools

Electronic records systems

Job description

Band 6

Main area Mental Health Grade Band 6 Contract Bank: 0 days (Pro Rata) Hours

• Flexible working
• Other

0 hours per week (To include days, evenings, nights, weekends & bank holidays) Job ref 070-BSPMH111-1126

Employer Powys Teaching Health Board Employer type NHS Site Mental Health Hub, Bronllys Community Hospital (Bronllys) Town Brecon Salary £40,559 - £48,841 per annum Salary period Yearly Closing 23/11/2026 08:00

Be part of a 'Healthy Caring Powys' and help us transform the way we provide health and care, so our communities can Start Well, Live Well and Age Well.

Job overview

Sponsorship

This is a Bank position only

Currently we are unable to provide certificates of sponsorship for this role as it does not meet the Home Office’s criteria. Anyone requiring a certificate of sponsorship is therefore unable to be shortlisted and interviewed.

The 111#2 service in Powys is a 24/7 open access all age service for those experiencing well-being and mental health issues, operating via the national 111 call line. The Service is available 24 hours a day 7 days a week to offer advice, clinical triage, and interventions via telephone to individuals in mental health distress and signpost to other well-being, mental health and Third Sector services when required. We are looking to appoint two Senior Practitioners (band 6) to join our team in PTHB.

As Senior Practitioner in 111#2 you will work autonomously, providing high quality complex clinical telephone triage and clinical assessment to individuals presenting with mental health illness/conditions, in mental distress or acute crisis, resulting in a safe and appropriate clinical decision.

You will manage a varied team of staff including Well-being Practitioners, Health Care Support Workers, and Peer Workers, acting as a point of escalation and decision maker for clinical triage and risk management.

Main duties of the job

Use a range of communication methods adaptable to the needs of individuals, families, carers and partner organisations to review mental health telephone enquiries through assessing symptoms and health information, prioritising for urgency.

Provide clinical support and act as a decision maker for team members and work to improve the quality of the telephone triage assessment, to enable the best possible care outcomes for those experiencing mental health distress, families/carers and partner organisations.

Make dynamic triage decisions and connect individuals with local Mental Health and well-being services where appropriate, including liaising with partner organisations such as Primary Care, GP’s, WAST, A&E, Police and Third Sector.

Provide specific mental health advice, relating to clinical risk, Mental Health Act or Mental Capacity Act.

Work with the Service to contribute to a reduction in the numbers of calls and the duration of calls made by people in Mental Health distress through:

Identifying and defining frequent callers.

Improving signposting to appropriate alternative care pathways.

Identifying a proactive plan of care to MH frequent callers.

Recognise potential crisis situations and act responsively and responsibly, to resolve the situation seeking assistance if required.

Working for our organisation

Being the smallest Heath Board in Wales means that you won’t get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.

As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We’re also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy ’life work’ balance is essential, and something we recognise by prioritising your well-being.

To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/ . There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.

Person specification

Qualifications and/or Knowledge

• Professional qualification and registration:- - RMN OR - CQSW/Dip Social Work OR - Occupational Therapy OR - (BPS) Qualification in Counselling Psychology
• Post-basic education in the area of practice to postgraduate diploma level
• Evidence of continuing professional development
• Has experience of supervising junior colleagues
• Has experience of working at Band 6 or above

Experience

• Wide range of experience within a service-related setting
• Experience of high-quality clinical triage using knowledge, skills, critical thinking, and professional judgement
• Sound knowledge of clinical / service issues within area of practice
• Knowledge and application of safeguarding policies and procedures for children and adults
• Demonstrates research and audit experience
• Experience of undertaking full hollistic assessments

Aptitude and Abilities

• Demonstrates the following skills: Leadership, Time Management, Good organisational, Good communication, Interpersonal, Problem solving, Team player, Networking
• Self-motivation/motivate others Good I.T. skills including the ability to use and manage electronic records and assessments
• Demonstrates up to date thinking in policy and agendas that inform practice
• Understand the importance of service user involvement in their own care and treatment
• Ability to work autonomously and seek supervision when required
• Some ability to speak, read and/or write Welsh, or an eagerness to learn.

Values

• Demonstrate PTHB Values

Other

• Ability to travel across the Health Board footprint in a timely manner
• Flexible working in line with service need over 24 hours 7 days a week

As a Health Board we embrace diversity and inclusion. We offer a supportive and welcoming place to work which is free from discrimination and fair in all our working practices.

We’ll value your contribution whether you’re looking for your first job, an apprenticeship, re-entering the workforce or looking for a career change. Powys Teaching Health Board warmly welcomes all.

You can complete your application in Welsh or English, it’s entirely your choice. Once you’ve applied, we will keep you updated on the progress of your application, so be sure to check your emails regularly.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.