BANK Receptionist

HCA Healthcare, Inc.; Arbirlot; On-site; GBP 14,000 - 21,000; Full time

Job summary

The Portland Hospital in London is seeking a Bank Receptionist to join our Front of House team. You will contribute to creating a positive first and last impression for guests and patients across hospital reception areas.

Responsibilities include policy adherence, emergency procedure execution, high standards of service, handling enquiries, escorting patients and visitors, daily admission checks, and managing out-of-hours switchboard duties.

Qualifications

• Previous experience in a reception role focused on customer service.
• Experience in healthcare or large corporate environment is advantageous.
• Excellent communication skills.

Responsibilities

• Ensure that all Hospital and Statutory Policies are adhered to at all times.
• Be competent and follow the departmental emergency procedures including Fire Alarm, Cardiac Arrest, loss of Switchboard or loss of pager system and any other emergency procedures related to the Front of House.
• To maintain the high 5* Service Standards of the patients, visitors, consultants and staff, continually aiming to exceed expectations.
• Deal with issues, complaints, requests, and enquiries promptly and courteously, notifying the individuals concerned and follows up accordingly.
• To escort Patients to and from the relevant assigned rooms
• To escort Visitors in/out of any HCA internal premises if required (in hours/out of hours)
• Check the admission list on a daily basis and communicate accordingly with the Porters and Duty Managers - Front of House team and if necessary with Security
• To ensure all relevant information and details are collected on admission stage as per instructions provided
• To be professional and helpful with the out of hours switchboard duties

Skills

Excellent communication

Job description

BANK Receptionist

The Portland Hospital, London

Various shifts between 8am and 8pm, Monday - Sunday with occasional nights

£12.71/ hour

We are currently recruiting for Receptionists to join our bank pool as part of our Front of House Team at The Portland Hospital. As part of the team working at the various hospital reception areas, you will be responsible for delivering a service that creates the first and last impressions of every guest or patient who visits the hospital.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in our Front of House team, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you’ll do:

• Ensure that all Hospital and Statutory Policies are adhered to at all times
• Be competent and follow the departmental emergency procedures including Fire Alarm, Cardiac Arrest, loss of Switchboard or loss of pager system and any other emergency procedures related to the Front of House. (Including the daily Phone/Pager/Radios testing procedures)
• To maintain the high 5* Service Standards of the patients, visitors, consultants and staff, continually aiming to exceed expectations
• Deal with issues, complaints, requests, and enquiries promptly and courteously, notifying the individuals concerned and follows up accordingly.
• To escort Patients to and from the relevant assigned rooms
• To escort Visitors in/out of any HCA internal premises if required (in hours/out of hours)
• Check the admission list on a daily basis and communicate accordingly with the Porters and Duty Managers - Front of House team and if necessary with Security
• To ensure all relevant information and details are collected on admission stage as per instructions provided
• To be professional and helpful with the out of hours switchboard duties

What you’ll bring:

• Previous experience within a similar, customer/client centric Reception role
• Experience within the healthcare industry or a large corporate business would be advantageous
• Excellent communication skills

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen,heardand supported you can be at your best for our patients, and each other.

Our mission is simple,above all elsewe’recommitted to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

• Unique and Individual : We recognise and value everyone as unique and individual
• Kindness and compassion: We treat people with kindness and compassion
• Honesty,integrityand fairness: - We act with absolute honesty,integrityand fairness
• Loyalty,respectand dignity: We trust and treat one another as valued members of the HCA UK family with loyalty,respectand dignity

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation,we’rehappy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

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