Bank Private Patient Sales Advisors

Spire Healthcare Group; Seaham; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Weekly pay

Competitive bank rates

Free on-site parking

Spire Healthcare Pension Scheme

Blue Light Card discounts

Wellbeing support

Free DBS check

Full induction and mandatory training

Resourcing Team support

Opportunities for progression

Job summary

Spire Healthcare Group in Seaham seeks Bank Private Patient Sales Advisors to join the Patient Support Centre on a flexible, zero-hours contract. You will handle patient enquiries, book appointments, and convert leads into sales while delivering high standards of private healthcare service.

The role is based in Seaham with shifts scheduled within operating hours; full training and ongoing support are provided.

Qualifications

• Experience in call centres or customer service environments.
• Experience in hospital or healthcare settings preferred.
• Proficient with Microsoft Office (Word, Outlook, Excel).

Responsibilities

• Manage self-pay patient enquiries via telephone, email and online platforms.
• Handle enquiries from initial contact through to appointment booking.
• Convert warm leads into appointments and sales to meet KPI targets.
• Deliver high standard of customer service aligned with private healthcare expectations.
• Manage and prioritise your own workload effectively.
• Use multiple systems to support enquiry handling and booking processes.
• Promote Spire's values and purpose, contributing to service excellence.
• Operate within a hub supporting a national sales framework with strong communication.

Job description

We are currently recruiting Bank Private Patient Sales Advisors to join our Patient Support Centre based in Seaham. This role is offered on a zero-hours (bank) contract, with shifts provided on a flexible, ad-hoc basis to support service demand, including cover for busy periods, annual leave, and sickness absence. Please note that this role does not offer guaranteed or fixed hours and is therefore well suited to individuals seeking flexible work alongside other commitments. Key Responsibilities

Key Responsibilities

• Manage self-pay patient enquiries via telephone, email and online platforms
• Handle enquiries from initial contact through to appointment booking
• Convert warm leads into appointments and sales to meet KPI targets
• Deliver a high standard of customer service in line with private healthcare expectations
• Manage and prioritise your own workload effectively
• Use multiple systems to support enquiry handling and booking processes
• Promote Spire's Values and Purpose, contributing to a culture of service excellence
• Build positive relationships through clear and effective communication, The Patient Support Centre operates Monday to Friday, 8:00am - 6:00pm, with shifts scheduled within these hours on an as-needed basis.
  Strongly target-driven with a customer-focused approach
• Confident using a range of systems and technology
• Enjoy working in a fast-paced, collaborative team environment
• Strong communication and interpersonal skills
• Able to work effectively within a hub while supporting a national sales framework, Excellent verbal communication skills
• Ability to remain calm, professional, and focused under pressure
• Strong organisational skills with the ability to prioritise and multitask effectively
• High level of attention to detail
• IT literate, with confidence in learning new systems
• Commitment to confidentiality and information governance standards, Previous experience in call centre environment
• Experience working within a hospital or healthcare setting
• Familiarity with Microsoft Office applications, including Word, Outlook, and Excel

About Spire Healthcare

Our people are our difference. It is their dedication, warmth, and commitment to excellence that distinguish Spire Healthcare. We are committed to supporting our colleagues' wellbeing through work-life balance, continuous development, and meaningful reward. For us, it is about more than treating patients - it is about caring for people.

Benefits

As a bank colleague, you will have access to the following benefits:

• Weekly pay
• Competitive bank rates
• Free on-site parking (saving an average of £50 per month)
• Access to the Spire Healthcare Pension Scheme
• Blue Light Card discounts
• Additional SmartSpending discounts via Spire for You
• Access to wellbeing and support services via Spire for You
• Free DBS check
• Full induction and mandatory training
• Ongoing support from Spire's dedicated Resourcing Team
• Opportunities for further training and progression into permanent roles